Report: #439107

Complaint Review:

  • Submitted: Mon, March 30, 2009
  • Updated: Mon, April 06, 2009
  • Reported By: Charlottesville Virginia

Show customers why they should trust your business over your competitors...

I was shocked to check my online bank account and find that money had been Stolen from my account!

I was searching for a Government Grant and was told I would be charged $1.95 for processing, which was fine with me. I entered my information.

When the charge of $38.21 was deducted from my account to a company that I had never heard of (therefore never signed up with), I was stunned.

The Government grant site is
The company it is affiliated with (who stole from me) is

When I called their support line, I was told that I had to send an email to request reversing the charges. The email account was defunct. I cannot get in touch with them.

How can they do this?! I am outraged. In this day and time, every penny is valuable to me.


Charlottesville, Virginia
*EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

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This report was posted on Ripoff Report on 03/30/2009 11:20 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: Laurie - (U.S.A.)

ITS A SCAM -Grant info is FREE - go the Government for it - not some scam website - (common sense folks!)

there is no grant money for the individual.
You cannot get a grant to buy a home or car.

There is no grant money as part of the Obama stimulus package

ITS ALL BS - and people keep falling for it - there are already hundreds of complaints and more are added daily because no one bothers to check first.
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#2 UPDATE Employee

This has been corrected

AUTHOR: Grants_support - (U.S.A.)

Hello Anita,

We apologize for the problem and with the delay of this response. Your account has been settled now and also refunded. You can check with our phone or live chat operators to get this information if you need it. Please allow 3-5 banking days for the funds to be reflected back to your account. $38.21 and the $1.95.

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