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Report: #1185632

Complaint Review: Grapevine Ford - Grapevine Texas

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  • Reported By: Marvin — Fort Worth Texas
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  • Grapevine Ford 801 E. State Hwy 114 Grapevine, Texas USA

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In looking at car pricing online after work yesterday (10/20/2014,) I ran across Grapevine Ford's website showing the following car for sale: A 2014 Ford Focus 4-door Sedan with a 2.0L I-4 cyl engine, 6-Speed Auto-Shift transmission, Tuxedo Black exterior, Charcoal Black interior, VIN # 1FADP3E20EL406154, Model Code P3E, Stock # EL406154, showing an MSRP of $18,730.00, but a "Grapevine Price" of $13,528.00. I called the listed phone # (877-413-8184) and spoke with Kris Weatherspoon, who checked and confirmed that the vehicle was available and that the price of $13,528.00 was correct, that the car was new, and that it had been on the lot for a total of 24 days. I scheduled an appointment for approximately 30-minutes to one-hour later, allowing for driving time from Fort Worth to Grapevine, and set out for Grapevine Ford. On arriving, I spoke with the receptionist, who paged Kris several times. When he didn't show immediately, I wandered around the showroom looking over display cars. Some thirty minutes later, Kris came onto the floor, introduced himself as a manager, and immediately handed me off to a salesman (whose name I've forgotten,) who would "take care of" me. After my wife joined me, the salesman took down our information and took the key to my trade-in 2009 Kia Rio, so its trade-in value could be determined, while he set up the paperwork for the sale. Then everything started going downhill. The staff couldn't find the key for the advertised vehicle...or the advertised vehicle. Kris stepped in at one point to say that "probably" meant the vehicle had not been prepped for sale yet, and that he would have it the following day... At that point, the salesman began "looking for alternate vehicles" in the same price range...coming up with another Ford Focus in the $15,000.00+ range, and a couple of other vehicles in the $17,000.00+ range. When those didn't work, the salesman brought out a 2012 Ford sedan in the $13,000.00+ category... As soon as the salesman started looking for other options, all pretense at having the original vehicle offered seemingly evaporated, as we never heard another word about it... Finally, after getting us to tentatively consider a vehicle in the $15,000.00+ range, and having fished for information on trade-ins offered by other dealerships (to which my wife told him that Moritz Kia had offered $9,000.00 and CarMax had offered $8,000.00,) and after determining the pay-off on the trade-in (approximately $200.00,) the salesman came back with the trade-in offer of $1,000.00!!! I immediately told him we were walking. The salesman indicated that was an initial offer only, and that he realized it was "insulting." He asked that we wait while he worked with the office to see what he could come up with as a subsequent offer...and then proceeded to work on us to see what sort of down payment we could offer in addition to the trade-in, and began working us through payment amounts based on the total down payment, during which he several times "forgot" that we had a trade-in to consider in determining the potential loan balance and payment size. After another 45 minutes of that, he went back to the office, and came back telling us that "they" simply wouldn't offer more than the initial amount of $1,000.00 for the trade-in. I told my wife we were leaving. As we were going out the door, another man came out of the office, and, without identifying himself, stated that he understood we didn't like the offer, and suggested that we return to CarMax and sell them the car for the $8,000.00 offered, if the "offer was still good," and then return to purchase whatever vehicle we wanted from Grapevine Ford. I have never seen such a flagrant display of the old "bait-and-switch" tactic, and have never been low-balled by any dealership like this. Bottom line: No one can pay me enough to return to Grapevine Ford -- even if they were to "find" the bait vehicle offered in the ad. Final note: I don't normally complain about pricing and sales -- in fact this is my first-ever posting on this site, and I've only listed one other complaint online on another website, which was about this very same experience with Grapevine Ford. In this case, I think on-line complaint(s) are entirely appropriate.

This report was posted on Ripoff Report on 10/29/2014 10:35 AM and is a permanent record located here: https://www.ripoffreport.com/reports/grapevine-ford/grapevine-texas-76051/grapevine-ford-bait-and-switch-advertising-grapevine-texas-1185632. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

Response to Rebuttal by “AUTHOR: Tyg - ()”

AUTHOR: Marvin - ()

POSTED: Thursday, October 30, 2014

Dear “AUTHOR: Tyg - ()”

Based on the key points you made in your rebuttal to my post in which you obviously misread most of the points I made, and taking into consideration the poor grammar, spelling errors, lack of proper syntax, rudeness (including the use of capitals to make your poorly thought-out points and name-calling), I assume you have some issues with literacy, resulting in an inability to follow the flow.  That being said, I will attempt to address the points you made as succinctly as possible.  Now, now, please don’t go looking for a dictionary.  I’ll try to refrain from using too many difficult words and phrases, and for your edification, I will attempt to remember to explain some such that I do use and point out exactly when you might want to reach for a dictionary..  Succinctly means simply.  “To refrain from using” means to avoid using.  Edification means teaching, guidance, clarity, etc.   Before reading too much of my response to your rebuttal, you may want to try to get a grip on the obvious anger issues you exhibited (showed) in your diatribe (tirade, bitter verbal attack,) as I’m sure you won’t enjoy the taste of this verbiage (now, you might want to use a dictionary on that one – verbiage, that is.)  Point by point, my response is as follows:

  1.  I never said I was ripped off.
    1.  My complaint was that I was told the vehicle was available before I left the house and that it would be held for me.  When I got there, I was told the car was available.  Then I was told they could not locate the keys.  Then I was told they could not find the car.  And finally, I was told that it was possible the vehicle had not been “un-boxed” and set up (“dealer prepped “ for sale.)  By the way, again for your edification, I have never seen vehicles prepped or un-prepped that were “boxed” from the factory…  I was then told that I would be contacted the following day when they located the car.  And then all pretense at having the car evaporated, and the salesman began working on us to buy something else.  Oh, and the follow-up emails the next day from two people involved essentially indicated they hoped I enjoyed my experience and were sorry they didn’t have what I was looking for.  Again, there was no mention of the vehicle.
    2. The entire point of my complaint was to let others know better than to fall for the bait and switch….which brings me to point # 2.
    3. Obviously you are confused about the term “bait and switch” when applied to advertising.   To be the (intended) victim of bait-and-switch tactics, you do not have to buy something (i.e. the switched item.)  Bait and switch is the action of advertising goods that are an apparent bargain or good deal, with the intention of substituting inferior (sorry, you may want the dictionary again,) or with more expensive goods.  This is generally an illegal form of advertising should one be able to prove it conclusively.
    4. As far as the point you tried to make about the advertisement being on the web and whether I stopped to think that someone else may have bought the vehicle ahead of me.  No, I did not, because the manager I spoke with confirmed by phone that the vehicle was available before I left the house and indicated that it was still available after I arrived at the dealership.  He also confirmed the price.  Interestingly, the ad remained online for several days (I quit looking after that.)  I just ran the stock # (EL429990) and the vehicle is shown as sold.  Interestingly enough, however, they show the same exact vehicle (in a different color) for the same price – under 1FADP3E28EL429990 and Stock # EL429990.  Bottom line:  When you run an ad and confirm availability of anything both by phone and in person, you need to ante up.  If you’re selling apples for $1.00 per pound, but show me the equivalent type of apples for $1.50 per pound, I may elect to buy the higher-priced apples, but you had best be able to show me the $1.00-per-pound apples or show me that they were bought out.  This dealership never once indicated that the vehicle was bought out.
    5. That I am a dipwad who considers himself to be “self-entitled”:   One, I do enjoy reading the illiterate ramblings of those who have to resort to slang words like dipwad because their vocabulary is too limited to include words such as idiot, loser, fool, or jerk.  More to the point, I don’t consider myself entitled to anything.  I work for my money, and I choose to spend it as I want.  As I indicated before, this was never about money.  If I wanted the higher-priced vehicles, I would have asked about them.  At the same time, had the advertised vehicle been shown, I may have not liked it and may have opted for a higher-priced vehicle.  However, I won’t be handled.
    6. As for the “smidge of logic” ((by the way for your edification, “smidge” is an illiterate rendition (oops, dictionary time again!) for the word smidgen)):  If you want to call bait-and-switch tactics “aggressive negotiation” have it your way.  As for me, I call it an attempt to swindle  --  and I walked.  It’s hard to see how there was a deal that laid out that benefited anyone but the dealer, though.  If you’re not affiliated with this dealership (although your anger issues indicate that you may well be…and may well be one of the persons involved)  --  go ahead.  Be my guest.  Buy from them.  By the way, by this point in your drivel, your over-use of capitalization has become quite boring.
    7. No doubt you’re right that the dealership was trying to get the best deal possible.  However, I doubt that anyone walked in, saw that sticker price, and opted to offer more than the car was priced at.  Haven’t ever seen that happen.  Of course, you’re possibly the one exception  --  after reading your nonsense, I can picture you doing something like that.  You might want to take a look at the old saying, “A fool and his money…”   By the way, you might want to learn how to spell the word people  --  writing “ppl” simply screams “illiteracy.”  Have I forgotten to suggest that you get someone to help you use a dictionary, by the way?  I know it’s a hard read, especially since the plot is just about as disjointed as your ramblings.
    8. Really, that’s “HOW CAPITOLISM WORKS!!!!”?  Once again you need to reach for a dictionary, because I live in a country based on capitalism.   Oh, and you might want to take your finger off that “Caps Lock” button.  It’s downright unimaginative and paints you with the “dullard brush.”  Oh, shoot, keep the dictionary out.  I used way too many big words for you…  I am trying my best to avoid (oops, again!) that!
    9. Oh, and now you know about the issues I’ve had all my life…  Thank you, Mr. Freud…   By the way, you might want to work on your education (“that thar thing called edjicashun”  --  hopefully, I dumbed that down enough for you).  If not, you’re likely to not make a whole lot of money under that system called “capitolism” (your term, not mine, but I thought you might recognize it…even when it’s spelled with small letters.   I’m guessing you prefer large – capital  -- letters, because that’s what the word means :  the use of capital letters.  You may correct me if I’m wrong on that  --  should you have the mental aptitude to do so, of course.)  Darn it!  Here again, I have to apologize for making you get out the dictionary.
    10. Actually, this was the first time I’ve ever complained about something  in any form of writing.  I happen to hate complaining.  And, once again, let me remind you that I never said anything was done to me  --  an attempt was surely made, but I would have to have your lack of intellect to fall for it.  And you’re right about one thing – I do have the right to complain.  Even more important, I have the right to let others know what to expect from dealers like this.
    11. Now, on the next point you have it a bit backwards.  Perhaps you were imbibing just a bit too much cheap whiskey.  First of all, I didn’t simply write “whatever I felt like,” but reported the events as they unfolded.  Secondly,  I reported what actually happened  -- which is the basic definition of the word “fact.”  You, on the other hand, were you not one of the parties present, are presenting your opinion about what happened and my reaction.  I presented the facts as facts, and you are trying to present your opinion as fact.  That is, of course, unless of course you were actually one of the parties present working for the dealership.  That would mean, of course, that you’re trying to present a pile of bovine excrement (oops, dictionary time again so soon?)  --  read that as “pile of b.s.”) as fact.
    12. As far as not being able to (cite my experience) on a public form (the internet,) watch me! 
    13. By the way, the web and its users are not all under the same laws that every publisher of printed material must follow.  Now, if you say that citizens of the United States inside the United States fall under those laws, you may be a bit closer to the truth.  Darn it, I tried…but just can’t do it…  I just have to ask what laws printed publications must follow – or even are able to follow.  I have two printed publications on my desk right now, and neither of them are able to follow any laws.  Nor have either been requested or required to follow any law.  They simply cannot do it  --  inanimate objects just don’t have that ability.   Oh, darn, here we go again  --  a dictionary needed.
    14. By the way, they’re welcome to “go after me” in civil court.  As far as the slander – I’ll lay both hands on the Bible AND voluntarily take a lie detector  test.  I bet the parties involved wouldn’t take the lie detector test ; and I know they would fail if they said I’ve spoken falsely (lied.)
    15. Oh, and now you really didn’t read my post.  I walked out.  I didn’t make a purchase.
    16. And yet, you have a point.  Just because I didn’t buy the vehicle at the advertised price doesn’t make them “bad guys.”  What makes them “bad guys,” is that they lied in their advertisement and resorted to bait-and-switch tactics.
    17. Oh, and now this old Army dog is showing the signs of a teenaged girl (by the way, I know a couple of those who would eat you for lunch  --  and not in a “good way.”)
    18. Go ahead, try to get that “price for doing so” out of me in court.  I wasn’t shown what I was promised, which I may or may not have bought. 
    19. Along those lines, had I falsely spoken about what happened, thereby harming the dealership’s and its employees’ reputations, I would be guilty of slander.  Yet one more time, though, I presented the facts as they occurred.  It’s well within my rights to the freedom of speech to voice what happened.  And I will damned-well exercise those rights.
    20. One more time, I didn’t slander them.  But, then again, you apparently do not know the meaning of the term “slander.” 
    21. It is, however, a bright spot in this otherwise dim universe, that you show such a knowledge about pricing and are so well-versed mathematically.  Thankfully, you may well be able to put 2 + 2 together to come to a logical conclusion at some point.  By the way, that logical conclusion would be the number 4, just in case you got a bit stuck.

One final note:  Your rebuttal was actually not really worth answering, but it amused me somewhat to respond in kind to a total idiot (can’t get any more succinct than that!)  May you make use of a dictionary  --  one might hope, might one not? 

I do apologize for the somewhat-rambling appearance of my response, but then again, following your drivel and attempting to perceive the points you were trying to make, was like following a drunken fool down a narrow, curving path on the very edge of a steep mountain.  Sometimes your thought patterns (trying to take it easy on you; it’s not your fault you were born an imbecile.)  You might want to hire someone to ghost-write your next journalistic masterpiece, however.

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#1 General Comment

Well...

AUTHOR: Tyg - ()

POSTED: Wednesday, October 29, 2014

 Well since YOU did not buy anything, HOW can YOU say YOU have been ripped off? Oh that's right, YOU CANT!!! Its ONLY a bait and switch IF you bought something. Since the ad was on THE WEB did you ever stop and maybe think that someone else was going after that VERY SAME VEHICLE??? No...YOU wouldn't think that way because YOU are a self entitled dipwad. Had you even used a smidge of logic OR common sense YOU would see what I see, aggressive negotiations where a deal WAS NOT reached that benefited BOTH parties. THAT is all it was and YOU have made it out to MORE then it was. YOU!!! So not only is your post heading a pack of lies since a bait and switch requires MORE THEN ONE ITEM!!!! Even if its a car. Odds are that the dealership was trying to get the best deal they could on that sale and the OTHER ppl made a better offer then YOU. THAT is also HOW CAPITOLISM WORKS!!!! You know, that little thing YOU have been dealing with your entire life. It REALLY just sounds like YOU want something to complain about more then anything was ACTUALLY done to you. While YES you DO have the right to complain, you DO NOT have the right to write whatever YOU feel like putting on the web. YOU have presented YOUR OPINIONS as FACT. You CANNOT do this on a public forum. See the web and its users are under the same LAWS that EVERY printed publication MUST follow. Since YOU have slandered them, THEY get the option of going after YOU in a civil proceeding!! So REALLY stop and think about WHAT you wrote. Just because YOU couldn't come to a deal with your purchase DOES NOT make them the bad guys. YOU just got there too late to get what YOU wanted. Which was THAT car at THAT price. YOU need to grow up a bit because YOU are showing all the signs of a teenaged girl. YOU didn't get your way, so YOU are going to bad mouth them online. There IS a price for doing so and that price is usually in favor of the business that YOU have slandered on a media outlet. FYI: Trade in values change from dealer to dealer. The way a trade in works is YOU are offered what THEY think they can sell it for minus 66%. SO what this tells me is that THEY thought THEY could get roughly 3k for YOUR vehicle. CarMax has a LARGER distribution hub. Which means that THEY have MORE then the single dealership that YOU were dealing with.

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