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Report: #610839

Complaint Review: grapplersgym.com - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: TeresaC — Roscoe Illinois United States of America
  • Author Not Confirmed What's this?
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  • grapplersgym.com Internet United States of America

grapplersgym.com Where to begin?! Product not shipped, complaints ignored, broken promises!!! Internet

*Author of original report: Product received

*Author of original report: Credit received

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On 5/12/10, I ordered a $60 gallon bottle of Defense soap from grapplersgym.com.  I ordered from here because it had the best price.  I should have known!!  On their website, it says they ship next day, and the product was not backordered.  After 2 weeks of not receiving item, I used their onsite form to send them a question on if the item had been shipped.  No reply.  I then called their customer service phone number and no one answered.  I left a message and again no reply.  I then sent a rather pointed email and threatened to file a complaint against their company.  I received an immediate response that they were very sorry, and had been busy with some emergency, and that my soap had been shipped.  I was also told my credit card would be credited the entire amount of the sale.  This was on May 28.  Needless to say, I have not recieved product, my credit card was not credited, and once again, they will not answer my email complaints!!  Now I will be contacting my credit card and disputing the charges.  DO NOT DO BUSINESS WITH!!!!!

This report was posted on Ripoff Report on 06/06/2010 01:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/grapplersgymcom/internet/grapplersgymcom-where-to-begin-product-not-shipped-complaints-ignored-broken-promise-610839. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Author of original report

Product received

AUTHOR: TeresaC - (United States of America)

POSTED: Wednesday, June 16, 2010

I was on vacation for a week, arriving home Monday June 14, 2010.  My gallon of defense soap was delivered sometime while I was gone and was on my front steps.  So I do have the item I ordered after much frustration and hassle--only took about a month!!

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#1 Author of original report

Credit received

AUTHOR: TeresaC - (United States of America)

POSTED: Monday, June 07, 2010

On 6/6/10, I received email confirmation that my credit card had been credited the full amount of product, plus shipping.  I will check my statement to be sure.  This was after I sent them an email on the same day telling them they hadn't issued credit yet.

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