I only ordered a starter kit from Sheer Cover on May 3rd for $29.95 which I received which included free vitamins , lip gloss and eye shadow. Than I noticed a pending charge on my credit card for $37,94 which I sent my bank an email, which they stated this had been authorized by Sheer Cover, however, not authorized by me,
Than I received the second kit June 5th and of course the transaction now deducted on my account. I sent Sheer cover an email requesting to cancel all shipments and stop charging my credit card as I did not order this make-up. I decided to keep it this time. and let her know.
On June 7th an email reply from Eugenia a csr for Guthy-Renker who stated "Your account was inactivated on June 8th". To my disappointment I received a package for GRC Vitamins 180 Quanity I did not order and already charged $32.94 with a letter informing me of furture installments for the same amount to be charged before September.
So I called customer service at Sheer cover to be advised I had to call another company/department and spoke with Latoya who said to return them and I will get a refund. She also stated I should have cancelled. I never ordered them so ow could I cancel and told her I could go to a drugstore and get vitamins for less than $11.00.
Two weeks pass and I notice another charge on my credit card for $29.95 on June 30 this time I never received any package. Angry about getting fraudulent charges on my credit card I headed to the Bank Of America to dispute these charges.
The Manager, Patty had me speak to Jonathan in the credit card dispute department who asked me a lot of questions and I brought along documentation.copies of email (cancellation), bank transactions and USPS return confirmation. Jonathan said dispute will be taken care of within 90 days and will credit the last two transactions. Beware of this highly deceptive,scammers, who are committing credit card fraud. Once they have your bank info you just became a victim of Fraud!!!