Great American Van Lines Inc of Davie, FL Dishonest Company & Poor Management Davie, Florida

Thank you for your response. You are the most level-headed and professional individual I have had communication with at your company. However, I have several issues with your view of the transactiosn that took place. In response to your rebuttal, I would like to state the following:

1. Binding quote - As I stated in my initial report, I received a binding quote for $1,037. According to my conversation with Rebecca, the sales representative, the amount was not supposed to change as long as the items listed on the quote were correct. The items provided during my initial telephone call  were accurate when the movers arrived with the exception of two things: (1) The quote was for 30 medium boxes, but I only had 26 medium boxes and 2 small containerss that were smaller than medium boxes; (2) the movers included two pictures that I told them could be left behind because I was not interested in taking them. Are you saying the addition of two pictures increased my quote by more 50% changing it from $1,037 to $1,589? Are you serious?
   
   
2. Weight v. Space - As I stated in my initial report, I received a binding quote for the items listed. My quote was never based on pounds.
   
   
3. Delivery date - I had numoerous conversations with Rebecca about my delivery date. She promised I would receive my items on 12/17/11. If I had known you would keep my items 9 days past that date, I would have made different lodging arrangements. My delivery date did not change until your company had my items in yyour possession. Additionally, I have an email from Tony Gonzalez stating my items would be here no later than 12/24/11. Tony got upset about my complaint posted on this site and purposely held my items past the Christmas holiday in an attempt to be nasty. To make matters worse, he called my cell phone numerous times on the evening (items were not delivered until 11:00 pm) my items were delivered and called me a "b***h" three to four times because I called the police when the movers got here.

If you represent the legal department for your company, you should contact the client for clarification about the issues at hand. I am more than happy to provide you with documentation supporting anything I said.

We are sorry that you received service that prompted you to

contact us with a complaint, and we regret any inconvenience or frustration

that your experience has caused you. To ensure that our staff conducts itself

in a manner that reflects the high regard that we have for our customers, we

have notified the proper department of your complaint.



After further evaluation of your case, we will like to start

to point out the reasons why the amount of your estimate changed from the total

cost of the relocation; It changed because of the additional items that you

added to the relocation causing the additional weight on this move, therefor

adding to the bill the additional cost. Please look at the estimate provided to

you prior to the relocation and to the revised estimate for the executed move. As far as the estimated time of arrival, it is an estimated time due to the conditions that we might encounter. The company have estimated time to deliver the customer, which 7 to 21 business day.

You were not overcharged, the service was provided, the contract was clear and

no refund is due.

As of 12/21/11, Tony Gonzalez, the general manager, found my report on Rip Off
Report and refuses to deliver my items as promised. As I stated before, I
initially received a promised delivery date of 12/17/11 which changed to
12/20/11 or 12/21/11. After Tony Gonzalez found my complaint on the Rip Off
Report site he has threatened to hold items until he feels like returning them.
I explained to him that my daughter's Christmas items are on the truck and we
have been stuck sleeping on the floor because I can no longer afford to pay for
a hotel and he stated "that is not his problem". I told him I have an
email from him indicating my items would be delivered no later than 12/24/11;
however, he said that was the case until I filed a report on Rip Off Report.

Also, my daughter has contracted pneumonia and strep throat since we got here.
So not only does she not get a Christmas because Tony is upset about his
company's unethical business practices, she has to fight pneumonia and strep
throat from the floor of our empty apartment.

I contacted the Broward County Sheriff's Office today and they tried to contact
Tony without any success. If you have or had problems with this company file a complaint with the Better Business Bureau, Florida Attorney General, Department of Transportation, the Federal Motor Carrier Safety Administration, and other consumer complaint sites. As of 12/23/11, the Department of Transportation has received 5 consumer complaints in 2011 against the company.