Great Lakes Carpet And Tile Sold defective carpet Ocala, Florida

In response to your question regarding "wearing" of carpet:  I have to say it looks brand new and wears well.  You can tell in a couple of high traffic areas (ie: entrance to rooms from hardwood onto carpet) it has worn a little more than other areas but for the most part, it looks great!

This is really not a rebuttal, but a question.

To: "Disappointed".  Now that it has been a couple of years, how has the carpeting worn?  I am supposed to get their cheapest Smartstrand installed Tuesday and would like to know if it has worn well.

I don't want to have to replace it 2-3 years.

Thank-you

I received a phone call today from the Installation Manager at Great Lakes Carpet and Tile asking me to update my report posted earlier. I am more than happy to do so since the "independent inspector" came to the conclusion my carpet needed to be replaced and it was successfully replaced by Great Lakes Carpet and Tile. The new carpet looks great. However, he was wrong in his rebuttal when he states someone was coming out to my home the day I posted the complaint. I posted the complaint in a fair amount of time after the installation manager came to my home and before the independent inspector showed up. There was one missed appointment during this time and the re-scheduling was done by the inspector at his request, not mine. 

i recieved a call from customer with a complaint that her carpet was pulling apart.i made an appointment with customer at her convenience. at this appointment i found that carpet tufts were coming out easily. i explained to her that there was a process that we had to go through to get a claim on her carpet through mohawk industries. i turned the claim over to our claims manager for further action. (when you have an inspection done an independent inspector, who is a neautral agent, not for us or mohawk.)at this time i explained to her that this process could take up to 2 weeks.the inspector called her and made an appointment with her at her convenience to come to her house and check carpet. the day that she was scheduled to have her inspection was the same day she sent in this ripoff report.as i expected the inspector ruled in her favor. the replacement carpet was then ordered and i called her to schedule her install. she set a date and we showed up and did our job. i called her back after job was completed and got her answer machine and l explained that i wanted to inspect job and make sure she was happy. 2 days later she left a voice mail on my office phone stating she was very happy and she did not need me to come over.i do apoligize for anything i might have said or did wrong. i am a firm believer that word of mouth is the best advertisement there is.