Report: #1004700

Complaint Review: GREATCALL, Inc.

  • Submitted: Mon, January 28, 2013
  • Updated: Mon, January 28, 2013
  • Reported By: L Beavers — Pompano Beach Florida U.S.A.
    10935 Vista Sorrento Pkwy #200
    San Diego, California
    United States of America

GREATCALL, Inc. 5 STAR URGENT RESPONSE Design is Dangerously DEFECTIVE San Diego, California

Show customers why they should trust your business over your competitors...

This company sells a small unit to hang around your neck to call from anywhere
and get help. NEW company. I had worn the unit only 2-3 days. I was
perspiring heavily (86 degree Florida day). Problem is their unit is NOT Sealed or waterproof.

In my case I was sitting at my computer in FLORIDA -
temperature 86 degrees and high humidity. My unit around my neck started
calling 911. I had to explain 4 or 5 times that I had not called. Then unit
sputtered dead. Unit came back on and started calling Great Call - told them I had not
made call. Referred to their Technical department. 

I have dates, times and all GreatCall personnel I have communicated with but will leave that out for now. The Technician basically treated me like an IDIOT when I told him what unit did. He said that defect
ONLY happened when unit was dipped in water. (guess must be useless in shower or bath?)
I had the unit only 2 days and had not showered yet and since I am in wheelchair I had not gone swimming or surfing, etc. ( I am 72 year old retired businessman) Technician stated they had NEVER had a case of "perspiration" setting off the unit. I told him that Electrical Engineering was my forte in college and if the unit is not air-tight and waterproof, accept it happened.

Incidently, there is no UP side gain to my call to them. I did not ask for refund or anything but replacement. (used 2 days)

No further answers to me on what about golfers, sun-tanners, etc. wearing a life
support system that is not sealed and may be inoperative? He stated I should send it in, they check it and but if water damaged I would be charged for a replacement unit - end of story!

That is $69.95 - which I can afford.   However, when I KNOW the perspiration HAD to
do it - I will spend what time and money I care to to let people know they may
have a unit that is around their neck that is defective and thus they could die
from no way to get help.

Really wish had not happened as I do think their Concept is
Fantastic --- just stopped short of using their brains to look ahead to
potential problems. They WILL waterproof it as otherwise they are selling and
promoting a defective product -- which is FRAUD.

This is a genuine complaint that is 100% meritorious and GREATCALL knows they have a defective product that could jeopardize lives.
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This report was posted on Ripoff Report on 01/28/2013 09:48 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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