Report: #956489

Complaint Review: Green Dot Corporation

  • Submitted: Wed, October 17, 2012
  • Updated: Mon, October 22, 2012
  • Reported By: David — Austin Texas United States of America
  • Green Dot Corporation
    605 East Hunnington
    Internet
    United States of America

Green Dot Corporation Customer service a joke, place deliberately stonewalls you when you request a refund. Internet

*UPDATE Employee: Green Dot Corporation Response

Show customers why they should trust your business over your competitors...

Contacted company within a couple of hours after a family member bought $7500 worth of cards and asked them to refund. Numbers had not been scratched off, I did it with the customer service rep that night. She said refund was authorized and should be received in about 12 business days. 15 days passed, no refund. Called for status, " no one knew anything about it. Same run around again, another 15 days have passed. Called again, "refund was stopped by someone", they now want me to fax copies of all cards and receipts. Went to the store tonight, spent another $8 to fax the info, came home and called to confirm they had the fax in hand. Again no one could confirm receipt even though I had the confirmation with the exact time.

If I don't have my full refund in hand in 12 days, I will start with the Attorney General offices in CA and TX. Then I will wear out the corporate office of Walmart, as to why they continue to do business with this group of criminals.
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This report was posted on Ripoff Report on 10/17/2012 10:31 PM and is a permanent record located here: http://www.ripoffreport.com/reports/green-dot-corporation/internet/green-dot-corporation-customer-service-a-joke-place-deliberately-stonewalls-you-when-you-956489. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Green Dot Corporation Response

AUTHOR: Green Dot Corporation - (USA)

Thank you for bringing this to our attention. We apologize for the delay in delivering your refund. Can you please send an email to Customer.Advocacy@greendotcorp.com with your name(as it appears on your card), a reliable phone number, the ticket number for your claim(if you were provided one) and a brief description of your issue? We will review and contact you directly to assist in resolving your issue.
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