Green Dot Corporation overcharging monthly fees, non-existent customer service Monrovia California

After having a Green Dot card for some time, I was offered a Green Dot Premier membership. The enrollment fee for this was 19.95 but if you signed up that day you would get 10.00 credit to your account if you sent an email to greendotbenefits@greendotcorp.com with the correct information. This was in October, they charged me the 19.95, I never saw the $10.00 credit.

In addition, the monthly fee for the Premier membership is advertised 9.95, or 4.95 is you direct deposit more than 750 per month. My paychecks are currently direct deposited on to this card and total more than 1800 per month. Yet, I am still charged the 9.95 per month. The numerous times I have tried to contact their customer service, I have been unsuccesful, it only has automated options. This company is taking advantage of people who do not have many banking options, I would not recommend them to anyone.

Jessica
Rantoul, Illinois
U.S.A.