Report: #995699

Complaint Review: Green Dot Moneypak

  • Submitted: Sat, January 12, 2013
  • Updated: Mon, January 14, 2013
  • Reported By: Tom — Arlington Tennessee United States of America
  • Green Dot Moneypak
    sold at walgreens
    Memphis, Tennessee
    United States of America

Green Dot Moneypak Card to refill prepaid CC Memphis, Tennessee

*Consumer Comment: Like cash?

*UPDATE Employee: Green Dot Corporation Response

Show customers why they should trust your business over your competitors...

I am one of the many who purchased a green dot moneypak card and found out that there is some way someone else can get the number and empty it out before you can use it.  As with all the others, I found moneypak people to be obstructive and totally unhelpful.  Every time I called they had something else I was supposed to do and some other reason for delay.  This is a $500 lesson on why to use one of the other methods of doing this like western union.  As near as I can figure out, this whole moneypak system is a huge scam.  It seems to be connected with paypal some way, so I will quit using that also.
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#1 Consumer Comment

Like cash?

AUTHOR: music_city - ()

I am in a similar situation and have been trying to reach a resolution with Green Dot Corporation for 5 weeks. I have a very simple statement to make. The instructions to "treat your moneypak like cash" are laughable to say the least. People can't steal your cash simply by looking at a receipt that states the amount of cash you have. Why don't you inform consumers of your product that their funds can be drained from the Moneypaks with a receipt? You inform consumers that they should keep their Moneypak safe and treat it like cash, in other words, don't lose it. You inform consumers that Green Dot Corporation is not liable for non delivery of goods. You inform consumers to beware of scammers and not to give out their pin numbers. Why don't you inform consumers that their funds, which are placed in your care, for a fee, can be transferred with a simple receipt and that the physical Moneypak is completely unnecessary. It is common knowledge to scammers, yet you don't protect your customers by providing that information to them.

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#2 UPDATE Employee

Green Dot Corporation Response

AUTHOR: Green Dot Corporation - (USA)

We assure you MoneyPak is a safe and secure way to reload prepaid cards, add money to Paypal accounts and even make a same-day payment to our approved partners. You can find information on using a MoneyPak on the MoneyPak website, Our packaging and website include Fraud Warnings and we remind you to treat MoneyPaks like cash. We will assist in cases of potential fraud and will do our best to recover funds if possible. Unfortunately, we are not able to guarantee a refund of a MoneyPak that has been provided to a private party. Before providing a MoneyPak to an individual or company, we ask that you verify they are on our list of approved partners, which you can find on our website.  If you did not start a claim and need help with a MoneyPak you bought, please send an email with your name, phone number and brief description of your issue to
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