ED Magedson – Founder
Green Dot Pre Paid Debit CardInternet USA
Green Dot Pre Paid Debit Card Deceptive Uncooperative Rude Unknowledable Shady Internet
I got a Green Dot Pre Paid Debit Card for 3 reasons... #1: It was there in the store...#2: It was an easy way to get funds to my college aged kid in another state and...#3: It stated I could do Rapid Reload Swipe at Walmart to load funds onto it for only $3.74 instead of having to always use a Money Pack for $4.95.
The only thing I got out of those 3?? It was there in the store. First, I received my permenant card 10 days later in the mail. So I went to Walmart to load cash via their highly advertised Rapid Reload Swip at the check out. It did not work. The cashier thought perhaps it was becasue I was trying to load too much ($1000), so we tried different amounts. Nothing worked. We went to different registers with different people. Nothing.
I called Green Dot. After TWENTY minutes on the phone getting the run around, all they could tell me was it was operator error and go to a differnt Walmart, CVS, 7-11, etc. [continued below]....
So I wound up having to buy TWO Money Packs at $5 a pop to load $1000 on there!!
Next, I attempted to pay bills (utilities, gardener, etc) using their Bill Pay System. It would not work. SURPRISE!! This time, I spent 1 hour, 18 minutes on the phone with various idiots only to be told I could not pay more than 1 bill per day....HUH?!?!?!
I researched the website thouroughly and found that NO WHERE! I thought, perhaps I was trying to pay bills totalling too much, as I DID see something about only being able to spend $1000 of YOUR MONEY YOU LOADED onto your card- per day!
So I had tried sending $1000 to my mortgage company one day, and the remainder $900 the next day. SUCCESS! I had to schedule my bills to not equal more than $1000 per day...really?!?!?! HOWEVER...it gets tricky because...
Bills were being rejected again. This time, I was on the phone with them for over an hour and a half. All they could tell me was that the DAYS the amounts were posting were sometimes the same days as others and it was over the $1000 per day limit. I told them I scheduled the days seperate.
They said the days the amounts actually posted to the account couldn't be controlled...so I asked how in the world do I compute THAT mess?? They told me neither they nor I could possibly tell what day a transaction would actually post and that I should only pay bills every other week or so!!!!!!! SERIOUSLY?!?!?! That's how you run a professional company offering this type of service??
And, oh...by the way...that cash I loaded on the card?? THAT'S MY MONEY. Why do they care how much I use on a particular day?? As long as there is enough in there?? HINKY!!!
So I closed the whole mess. WHAT A HUGE WASTE OF TIME AND MONEY!!!!
I would also like to add that the phone reps were rude, unprofessional, lied repeatedly (I could hear someone in the background telling them what to say, when I asked to speak to THAT person or a manager, I was told no one was there with them! Like I'm that stupid?!?!) When I asked for a manager, they would say they had to "create a ticket" and then proceed to ask me all of the same stuff we already went through, put me on hold for at LEAST 8 minutes, then the person who came on as the "manager" sounded EXACTLY like the previous rep!! What a LOAD!!!
Save your money and your time and avoid the headache and inconvienance!!
This report was posted on Ripoff Report on 06/19/2013 10:42 AM and is a permanent record located here: http://www.ripoffreport.com/reports/green-dot-pre-paid-debit-card/internet/green-dot-pre-paid-debit-card-deceptive-uncooperative-rude-unknowledable-shady-internet-1060371. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.