• Report: #427399
Complaint Review:

Green Dot Prepaid MC

  • Submitted: Mon, February 23, 2009
  • Updated: Mon, February 23, 2009

  • Reported By:Royal Palm Beach Florida
Green Dot Prepaid MC
P.O. Box 1187 Monrovia, California U.S.A.

Green Dot Prepaid MC Three charges in 1 minute when first 2 were declined using PIN, Credit went through 3rd time Monrovia California

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On Feb 10th. I went to 7-11 and made a purchase for $11.37. I used my card and entered my PIN. It was declined. Say what? It can't be declined if there is money in the account. I tried again. Declined. So the 7-11 worker said let's try credit. It went through. Hmmm. 20 minutes later. I went to Discount Auto parts to buy brakes. Transaction was declined using PIN. I said use credit. I explained I just had a problem at 7-11 using the PIN. It went through using credit.

I came home and went online. All 5 transactions went through. I called Green Dot right then and was told a refund would be applied on the 17th. 7 days later for no fault of mine. The 17th came and no reversals.

5 phone calls and they insist the merchant was paid. They can see the time the transactions were made. But they say write a letter. For what? It was their computer error. Why would I buy $11.37 of goods 3 times in less than a minute. And buy rear brakes twice when I only have 2 rear wheels.

I even called Columbia Bank & Trust were my direct dposit goes to. They can't help either. They are just Green Dot's account and card issuer.

Stay away. They wont help you. Just a song and a dance around the issue. The manager of 7-11 is going to follow up with their finance department, as well as Discount Auto Parts.

Royal Palm Beach, Florida

This report was posted on Ripoff Report on 02/23/2009 09:26 AM and is a permanent record located here: http://www.ripoffreport.com/reports/green-dot-prepaid-mc/monrovia-california-91017/green-dot-prepaid-mc-three-charges-in-1-minute-when-first-2-were-declined-using-pin-credi-427399. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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