Green Giant - General Mills h*o h*o h*o Green Giant Cricket Minneapolis Minnesota

In July, 2003 my wife opened a box of Green Giant frozen broccoli and discovered a large insect -- an ugly black cricket. Her appetite and the dinner were ruined.

What most surprised me is that the entire cricket was there -- somehow surviving the harvesting, cooking and packaging processes intact. That to me is a sign of poor sanitation and quality control. According to the box, the package was produced in Mexico.

I wrote a letter of complaint to the CEO and Chairman of General Mills -- the parent company of Green Giant. Weeks later, a consumer rep with the company called and left a message asking me to call back. I have several times, but she is never at the number and we play phone tag. Frustrating. The last time I called I asked her to respond in writing. It's been a month now and I've had no formal response from the company.

All I want from General Mills is an apology and reimbursement for the broccoli and two other Green Giant frozen entrees in the refrigerator -- that my wife refuses to eat.

I have been disturbed by General Mills' slow handling of the complaint and the apparent lack of interest in what is obviously a case of poor sanitation at one of their facilities.

Pat
glendale, California
U.S.A.