Report: #1301429

Complaint Review: Green Ivy Publishing

  • Submitted: Sat, April 23, 2016
  • Updated: Sat, April 23, 2016
  • Reported By: Diane — Georgetown Texas USA
  • Green Ivy Publishing
    18W140 Butterfield Rd, Suite 1500
    Oakbrook Terrace, Illinois
    USA

Green Ivy Publishing Frustrated with Green Ivy Books Oakbrook Terrace Illinois

*Author of original report: Updated Report

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My rippoff complaint with Green Ivy Publishing is their failure to live up to our contract. Yes-my book was published, but not without anguish and the following paragraphs show. Since my book was released 3 weeks ago, I have been unable to communicate with anyone at the company about marketing, press releases, discount books for me to purchase, and most important-sales information. There was no method for royalty dispersment arranged prior to or since book release. I know there have been sales through Amazon-but what has happened to my portion? Is it paid quarterly and to where? What is the method for tracking sales?

Essentially, I want the company representative to call me and provide what I paid for. I really do not want to get an attorney involved-but I will.

This is a brief overview of my experience.

Like many self publish authors, I sent a sample of my manuscript to at least 5 hybrid publishing companies. The representative from Green Ivy was the first to contact me-almost immediately after I submitted my information. This was January of 2015. I next submitted my manuscript and within two weeks had a phone appointment with David the creative editor and the sales gentleman (I can't remember his name).

According to David, Green Ivy only accepted %35 of all submissions and lucky me-I was one of those who manuscript showed promise. David was ernest and provided many suggestions-mostly to double the size (at least 40,000 words). He also made other suggestions which I happily agreed to do.

Money was discussed next with a detailed description of what Green Ivy would do for me in the way of editing, cover design, formating, printing, and marketing.

I completed my payment plan within the agreed seven months and also completed my manuscript-which I submitted. However, David no longer worked at the company, either did Taylor-my project editor. I was assigned to Michelle-who did absolutely nothing and never contacted me.

It was actually Darleen who help most, but she was restricted to format editor. I emailed, called everyone I could until I finally was contacted by Brittany-senior editor. She sent my manuscript to Tom-editor-who provided excellent feedback and once corrections were completed my book would be set up for graphic design. I did receive an email from Tyler in design center the end of November asking me for bio, pictures, synopsis, and so forth which I submitted immediatly.

My final edits were completed end of December and Brittini was sending them on to Tyler. From that point I heard nothing from anybody. February 4th I contact Brittini asking for help in that Tyler had not contacted me. She did try and sent me email-but still nothing. Several weeks later, after many email and phone messages without response, I sent a scathing message to customer service. Immediately, someone named Jay called me to ask what the problem was because Brittini was busy. I tried to explain-but he said he couldn't help-he was rude-said what ever my problems were-they had nothing to do with him and he was too busy with other things to be of any assistance. He hung up on me.

Finally Tyler contacted me-and we put together a cover that I really liked and the manuscript with cover went to format. That was April 4th and on April 11the the book was published. 

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This report was posted on Ripoff Report on 04/23/2016 02:10 PM and is a permanent record located here: http://www.ripoffreport.com/reports/green-ivy-publishing/oakbrook-terrace-illinois-60181/green-ivy-publishing-frustrated-with-green-ivy-books-oakbrook-terrace-illinois-1301429. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

Updated Report

AUTHOR: - ()

I am pleased to inform readers of the Ripoff Report that Green Ivy Publishing customer service called me and they are working to remedy my issues according to our contract. 

Jay was courteous and understanding of my complaints with their company. I believe the relative newness of Green Ivy Books and perhaps underestimating the volume of author submittals has the employees overwhelmed.

That said, I hope this company continues because it has the capacity to be the best in the hybrid publishing field.  

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