Report: #1113517

Complaint Review: Green Tree Servicing LLC

  • Submitted: Tue, January 07, 2014
  • Updated: Tue, January 07, 2014
  • Reported By: Victim of Greentree misappropriation — Bluemont Virginia
  • Green Tree Servicing LLC
    1400 Turbine Dr Suite #200
    Rapid City, South Dakota

Green Tree Servicing LLC Green Tree Misappropriation of funds Rapid City South Dakota

*Author of original report: Excellent points made by previous commenter

*Consumer Comment: You may have to take a counter

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My Mortgage was, in November 2013, sold to Green Tree by my former servicer, Specialized Loan Servicing. I made my November 2013 payment as soon as I received my first billing invoice, in mid November, from Green Tree. My bank shows that my November mortgage payment check was cashed on Nov 28, 2013.

so that I could set up automated payments for all future payment transactions. I tried on at least 5 occasions to sign up for the auto pay but the system would never allow me to complete the process.

In the meantime, my father, fell ill in late November and passed away on Dec 7. In my distressed state I forgot that I had NEVER been successful in signing up for auto pay. It was Dec 20 before I remembered that I was not yet signed up for auto pay. I went to the Green Tree website and tried again to set up auto pay, but the website would still not allow me to sign up.

So on December 20 I called Green Tree to apologize and explain that I was late paying my Mortgage because my father passed away and, in my distressed state, I had forgotten that I was never able to sign up for auto pay. They then took my payment by phone for a $12 service fee.

Much to my surprise, beginning on Dec 26, 2013, I started getting calls from Jenny at Green Tree Collections saying I was in default for NOVEMBER AND DECEMBER, 2013. I called back on Dec 29 and spoke to Malcom and explained that I HAD made my Nov and Dec payments, and the payments had cleared my bank. long ago. After some sleuthing, Malcome told me that my payments had "erroneously" been put into "suspension" and that the error would immediately be corrected. This was the reason, he explained, that I was not permitted to sign up for auto pay. I must be current on payments he said , in order to have the "privilege" to use autopay. ( even though I WAS current!)

I have called every business day since Dec 30 and have been given every excuse in the book for my payments not being applied to my account. Today I spoke to Amber (employee 5592). She got mad at me for being upset and told me "the problem will be fixed when it's fixed and that's that". Then she hung up on me. I immediately called her back and she put me on hold immediately and indefinitely while playing the song "Sweet Anticipation" as the on-hold interlude. I'm not making that up! After 1/2 hr she never came back on the phone.

I kept her on hold on my phone, and used my friend's phone to call back from a number unfamiliar to them. My call was immediately answered, imagine that! I asked to speak to my account manager Jenny S. (emp no. 576). I told her I was going to contact my Congressman if my $2800.66 was not immediately applied to my account for my Nov and Dec payments. Jenny then spoke with her supervisor Michelle H., who told Jenny to tell me she was sorry but HUNDREDS of their clients were in the same situation I was in. "Everyone's payments" Jenny said, "are in 'suspension' due to a 'technical problem', and I cannot tell you when it will be corrected".
So apparently ALOT of money at Greentree is in limbo somewhere, NOT being used to pay people's mortgages. I believe this is called "misappropriation of funds", is it not? And it's illegal, isn't it? And now, to beat all, here is the icing on the cake:
Today I received 4 certified letters from Greentree telling me, "you are now in default on the above referenced credit transaction. Account # 822325213. Your default consists of : Failure to submit your monthly payments due 11/01/13 - 1/1//14."

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This report was posted on Ripoff Report on 01/07/2014 06:45 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Excellent points made by previous commenter

AUTHOR: Victim of Greentree misappropriation - ()

Thank you for your insightful response to my report. I have filed a complaint to my Congressman, Frank Wolfe. He is an excellent intermediary, as he has helped me with some other matters in the past.  And, as you said, I will have a permenant record of my situation. 

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#2 Consumer Comment

You may have to take a counter

AUTHOR: MochaG - ()

If they do foreclose your home due to their own mistake but they do not admit it, you may have to take an action -- take a legal action on them. It will not be pretty and they may target you in the future whenever you make a mistake with them, but it will get you out of the hole they digged for you. Be prepared and collect all evidence you can right now. Start contacting anyone whom you can to be the witness in the future. You must act now to prove that you are involved and concerned in the situation to prevent their ugly tactic.

They separated the collection and fund management for a reason -- they can say they do not know that you have already paid or it is your fault that you put the money in the wrong place. Whatever reason, they are trying to push the blame on you, so that they can make more money and do not need to take responsibility. They are betting on you not being able to or not to sue them back because many people are in that kind of situation. If you do, they simply say sorry to you and move on. If you don't, they are happy to make more money off you. That's the business point of view. Do not let them take advantage of you!

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