• Report: #1131066
Complaint Review:

Green Tree Servicing LLC

  • Submitted: Sun, March 16, 2014
  • Updated: Sun, March 16, 2014

  • Reported By: Rhonda — Camby Indiana
Green Tree Servicing LLC
Rapid City, South Dakota USA

Green Tree Servicing LLC Mortgage company makes numerous errors Rapid City South Dakota

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Green Tree Servicing LLC is the most frustrating mortgage company to deal with.  They have made numerous errors on my account!!  They have the worst customer service agents and indicated to me they have no supervisors to talk to. 

I have been dealing with an issue that occured back April 2013 and have yet to get the problem resolved.  It started when I changed insurance companies and notified both Green Tree and the insurance company of the cancellation and notified Green Tree of my new insurance company. 

Green Tree went ahead and paid for both insurance policies out of my escrow account which shorted my escrow and they had me pay an additional $500 for my escrow. 

My previous insurance company sent the check back and then discovered later that Green Tree did owe them the money. 

I have spent hours on the phone with my previous insurance company and the mortgage company before the mortgage company agreed they had been overpaid (which a representative told me that the insurance company did not deserve their money back). 

I told Green Tree the previous nsurance company was threatening to sue me for it.  I finally got this problem resolved and asked Green Tree to run a mortgage analysis. 

When I received the escrow analysis I saw it was not correct and Green Tree showed my previous insurance company being paid twice out of my escrow in one year and said I overpaid and they were sending me a refund check of $450.33

I called to inform Green Tree the analysis was wrong and they knew immediately it was wrong and said there would be another analysis sent.

The second escrow analysis shows a shortage of -$347.14 which results in my mortgage payment being increased my monthly house payments of over $33 more, which I told them I did not cash the check because I knew it was wrong.

I have called twice to request a third analysis be done and informed them this is not acceptable and I am very upset with what they are doing with my money.  Green Tree informed me that they were sorry the other person didn't request the report.

Last Friday I requested again for this escrow analysis and I was told I would still need to pay the monthly increase until they get the new analysis.  I have asked to speak with a supervisor  was told there is none.  I never talk to the same person. 

Can someone out there help me with this?  These people do not have competent people working for them!

This is the worst company I have ever dealt with and feel this is outrageous of all the errors and the problem has not been resolved and it has almost been a year! 


This report was posted on Ripoff Report on 03/16/2014 11:49 AM and is a permanent record located here: http://www.ripoffreport.com/reports/green-tree-servicing-llc/rapid-city-south-dakota-57709/green-tree-servicing-llc-mortgage-company-makes-numerous-errors-rapid-city-south-dakota-1131066. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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