Since February of this year I have been trying to get Lenovo to fix my computer which was under warrenty, BIG MISTAKE!!! They first lost my ticket for weeks, never got back to me, while I am a disabled vet and trying to go to school full time with a computer which would not charge. Finally after 2 mts a customer advocate, Greg Brethour contacted me. I sent my computer in, came back worse than when I sent it in. I contacted him multipule times to get it fixed, told him we had a 2 week old baby cousin die and we were leaving for the funeral but would be back on X day to have it fixed. A tec called 2 times while in funeral proceedings and when I got back to the tec he was so nasty and stated "funerals don't last 2 days" I went off on him and told him his services were not needed. He was so nasty and having a newborn just born and die, I was not going to be treated like that. I immediately called and emailed Greg and explained what happened, he stated he would have another tec come get in touch with me to fix the computer. It has been MTS AND I HAVE NOT HEARD BACK FROM GREG OR LENOVO!!! For a company, this is very unacceptable and I saved every email conversation from both him and myself. He just disregards my emails. I hope this report helps people to see this company does not, as this Greg Brethour is a senior Lenovo customer advocate, to think about buying from this computer dealer!!! Not only did they not fix my computer,they broke it and sent it out as fixed which means these tecs do NOT make sure these computers are in working order when they are fixed and before sending them out to the customer. Now the computer is worse off than ever and is hard for me to continue my studies. As a disabled vet, I find this very offensive big companies could treat people and disabled vets like this!!!
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