Complaint Review: Gretchen Hines - Hayes Virginia
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- Author Not Confirmed
- Gretchen Hines 6283 Friendly Road Hayes, Virginia USA
- Phone: 7578132635
- Web: http://www.ebay.com/usr/hine_gret?_...
- Category: Cameras & Video
Gretchen Hines Gretchen Slatter Sent a False Item After Purchased Hayes Virginia
*REBUTTAL Individual responds: False Accusation
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I initially purchased a Camera (Canon 5d Mark 2) for 750.00 From Gretchen Hines on November 6th, the estimated time of arrival was November 14th, however, she created a shipping label so she could mark it shipped in the eBay system and get paid, and the item sat in pre-shipment for 11 days, and only when I filed for a refund, did she come up with an excuse, and said it must have been lost in shipping. The package was checked in on November 17th, shipped two-day priority.
When the package arrived, I opened it to find A camera bag, bag of change, a weight, battery pack, lens cover, and warranty information for a Canon 30d. The total weight of the package was 4 lbs. a Mark 2 is 1.87 lbs. The additional items were clearly added to simulate the weight of the camera.
I contacted Gretchen to confront her about the package, and she said that she sent the camera, and then hung up the phone.
Over the next days I kept contacting her about the package and she blamed the post office, claiming they tampered with the package, even though it was perfectly sealed with no visible signs of distress. She also turned the tables on me and said that I was the one trying to scam her. Then she said that I didn't sign for the package so I was out of luck.
She claimed she took pictures of the camera as it was packaged, but when I asked for them they could never be produced. Also asked for the serial number of the camera, and she said she didn't have one becasue the camera had been shipped, so I asked her to refer to the pictures for the number, and she never responded.
There have been multiple emails and phone calls to Gretchen Hines, but she denies she did anything wrong, and has blamed every possible option and never come clean.
I've contacted eBay, Paypal, The Post Office, and The local police. The police say it's out of their jurisdiction since the crime happened over state lines.
She has now said that I'm harrasing her becasue I'm insistent on getting my money back, or the camera I paid for. Anyone who has been overtly taken advantage of would have the same reaction, and I will not stop until something is resolved. Stuff like this should be allowed to take place on such a large scale.
I'm very surprised that a person can openly try to scam someone in this day and age and think they can get away with it.
This report was posted on Ripoff Report on 11/21/2016 10:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/gretchen-hines/hayes-virginia-23072/gretchen-hines-gretchen-slatter-sent-a-false-item-after-purchased-hayes-virginia-1339176. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Individual responds
False Accusation
AUTHOR: Gretchen - (USA)
SUBMITTED: Friday, June 23, 2017
Last November I listed a camera for sale on ebay. A woman by the name of Julie purchased the camera and then proceeded to email and call my home phone number requesting that I not send the camera to her verified paypal address, but rather an alternate unverified address. There was some delay as I tried to figure out how to go about sending it to an unverified address. I did take photos of the packaged camera.
I sent the package fully insured with signature confirmation. There were several delays and strange things that happened with the post office along the way. The post office never obtained a signature upon delivery and the package continued to show up in tracking as not delivered even though Mr. Burell stated that it had been delivered.
Mr. Burrell and Julie began calling me and threatening myself and my family upon receipt of the package saying that the box was empty. I requested that he send me the package back so that I could inspect it and take it to the post office, however he refused to do so. They sent me photos of the opened box and the random items it contained, however this was of no use to me. Mr. Burrell continued to call me using foul language and threats of coming to my home and harming me in pursuit of his money. The phone call in which Mr. Burrell states I hung up on him, I did after he threatened me and continued to yell at me the F word.
At this point I contacted local police instead of dealing with Mr. Burrell or ebay as I did not appreciate being threatened. The police told me I could file a criminal complaint for the harrassment and threats from Mr. Burrell as I provided them with the threatening emails and drafts of the threatening messages he left on my voicemail. Mr. Burrell was refunded his money. When I called the USPS to file a claim for the missing camera I was told that Mr. Burrell had already filed a claim and therefore I could not. The USPS also told me that Mr. Burrell had not cooperated with them in their investigation of the package and would not bring the package to the post office for inspection.
I stand by the fact that I packaged the camera and sent it to Mr. Burrell. Packages get tampered with thats why they have postal insurance. Now I am out a camera and the money I sold it for. If you check my other ebay feedback you will see that my other customers were fully satisfied with their purchases.
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