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Report: #98077

Complaint Review: Grey Hound - Indian Trails - Dallas Texas

  • Submitted:
  • Updated:
  • Reported By: Mesick Michigan
  • Author Confirmed What's this?
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  • Grey Hound - Indian Trails M.C. 1986 P.O. Box 660606 Dallas, Texas U.S.A.

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On July 6th, 2004 I was suppose to leave Cadillac MI on a bus with Indian Trails at 11:10 A.M. the bus never arrive at the bus station until 12:00 noon. The bus had some mechanical problems which is understandable, except for the fact that the drive had a chance in both Reed City MI and again in Grand Rapids MI to change buses and get one that ran the way it was suppose to he turned down both offers and said this one would be just fine. The drive had to pull off the free way 4 times between Cadillac and Reed City to let the engine cool down.

By the time we arrived in Kalamazoo MI where I was to get on another bus to Chicago IL it was 6:00 P.M. according to the schdule that I recieved when I recieved my ticket I should have arrived in Kalamazoo at 2:50 P.M. so I am now 3 hours behind schdule. When the second bus arrived I was told along with other passengers that there was standing room only, either we had to stand all the way to Chicago or wait for the 9:45 P.M. bus. Prior to leaving I attempted to ask the driver about how long it would take once we were rolling how long it would take to arrive in Chicago. He said to "talk to the hand (while holding his hand up in my face)if you dont wanna ride my f---in bus you can wait for the next one. I don't wanna hear it" We finally left at 7:00 P.M. Yes I had to ride the bus because I was already running late. There was 70 people on the bus now.

We arrived at the Chicago IL station at 10:00 P.M. where I was suppose to be at 6:00 P.M. and depart at 6:35 P.M. for Champaign IL and arrive there at 10:30 P.M. Once in Chicago I was told by customer service that I would not be able to get a bus to Champaign until 6:00 A.M.

I was on my way to Farmer City IL for orientation for a new job. I had to be there by 5:00 A.M. to start orientation. The 6:00 A.M. would not work for me. They explained there was nothing they could do and I would just have to wait. I ended up being both disappointed in my first expierence on a bus and furious because I would not make it to my destination as I was told that I purchased another ticket to return how.

My return ticket would leave at 8:00 A.M. according to them and the schdule. When time to board the bus the drive told us that anyone going to Grand Rapids MI or beyond would have to wait for the next bus. I ended up finally getting an express bus to Grand Rapids at 10:00 A.M.

I spent 12 hours in the bus station in Chicago IL waiting because of the major screw up. They cost me my job and they cost the company I was going to work for $77.00 for the first ticket and me $30.00 for the second ticket. Not to mention a very long miserable night in the bus station with no sleep no shower and no food. Their prices are ridiculous. It cost $4.71 for a hot dog and soda. $7.88 for a pack of smokes.

This is a ripoff for everyone. I have now used the public bus one time in my life I WILL NEVER travel this way again. THANKS GREYHOUND for lying to me and screwing me out of my job. I hope that I will be able to reach millions out there who even think about traveling with you and get them to use other means of transportation.

There are a lot faster and more reliable ways to travel than Grey Hound, my advice to you as a fellow traveler is to research your options and best wishes to you if you dont and you decide to travel with Grey Hound. I know now that I personally will either fly or use Amtrak from now on.

Tim
Mesick, Michigan
U.S.A.

This report was posted on Ripoff Report on 07/08/2004 10:27 AM and is a permanent record located here: https://www.ripoffreport.com/reports/grey-hound-indian-trails/dallas-texas-75266-0606/grey-hound-indian-trails-rip-off-very-rude-employees-customer-service-bad-dead-end-rip-98077. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 Consumer Suggestion

The typical experience is nothing like that. You're that one in 1000 situation.

AUTHOR: Paul - (U.S.A.)

POSTED: Monday, December 18, 2006

In 99.99% of the time, the buses run fine. Good air conditioning. They're clean and neat.

You get on, and the thing will run you almost right up to the place that you need to go. Almost every little town across America has a greyhound station.

Plus, it's pretty safe. The only problems I ever heard of were when a nut-case passenger attacked the driver. Occasionally, the buses do have accidents. Trust me, when that happens, you definitely stand a better chance in a bus on the ground, instead of in the middle of wind shear conditions at 3,000 feet.

Trust me here. I am like the MOST careful, paranoid person there is. The ONLY way I'll go is on a bus. I never felt unsafe. I never felt like my life was in danger by riding the bus.

Yes, you can get on a plane and be there in hours. Next time, give it a shot. When they got you bent over looking for explosives before you board, come back here and let us know how that worked out.

Also, people are stranded in airports too. And, train stations. It's called the hassles of public transportation.

I have to say here. For the money, I'd rate greyhound as probably the best travel value out there.

Safety is a prime consideration for me. Why risk my life with engine pylon bolts, or jackscrews in the tail? You know what happened to those jackscrew people? They plunged into the ocean and died. Hopefully, instantly, on impact.

Either way, imagine their final 30 seconds. Clinging in terror to a doomed aircraft.

Funny, huh? Greyhound ain't looking so bad anymore, is it?

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#2 Consumer Comment

What ???

AUTHOR: Rhonda - (U.S.A.)

POSTED: Monday, December 18, 2006

What does your fathers Cadillac have to do with this guy's experience with Greyhound??? You really have filed this in the wrong place!! You may want to read the post BEFORE you file your report. You can file your own report in a seperate category. They do have instructions on how to do that.

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#1 Consumer Comment

Cadillac suppies cars to auto dealers who cheat customers

AUTHOR: Danella - (U.S.A.)

POSTED: Wednesday, August 04, 2004

I am writing on behalf of my father, Clarence Carter, who gave 9000 dollars to a Cadillac dealer in Yonkers who refused to produce the car that was requested and also refused to refund his deposit. Cadillac has been made aware of this dealer and although they are in touch with my father about this "swindle" they claim the problem is out of their hands yethey continue to supply this dealership with cars
Please advise.

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