• Report: #142442
Complaint Review:

Greyhound Lines, Inc.

  • Submitted: Thu, May 12, 2005
  • Updated: Sun, July 03, 2005

  • Reported By:Jackson MI
Greyhound Lines, Inc.
127 W CORTLAND, JACKSON, Michigan U.S.A.

Greyhound Lines, Inc. Avoid using Greyhound won't verify lost ticket, wants more money! JACKSON Michigan

*UPDATE Employee: Greyhound's Lost Ticket Policy

*UPDATE EX-employee responds: not greyhounds fault...

*Consumer Comment: When did it all go down?

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I purchased a ticket for departure from Jackson, Michigan to Ann Arbor, Michigan weeks prior to my departure on May 12. I left the ticket in the glove compartment so it wouldn't be misplaced.

Unfortunately, a relative had my car serviced and removed everything from it before driving it to the dealership and the ticket was lost. In the year 2005 the company should be willing to verify that I paid for a ticket at their location and allow me on the bus after verifying my I.D.

Instead, these miscreants insisted they weren't responsible for lost tickets and told me they'd only let me on board if I purchased another ticket.

I was incensed at their lack of customer care and their obvious desire to ripoff anyone who had the misfortune of losing a ticket. They could easily verify my purchase through their computer system and let me board the bus I had already paid a ticket for, but they'd rather cheat me out of my money and make me pay again for the same service.

I am only human. I lost the ticket due to circumstances outside my control. This is not 1905. It is easy to verify that I paid for the ticket. This company obviously doesn't give a d**n about their image or their lack of customer service.

I am appalled at their callous dismissal of a paying customer with an obvious need for help. I have written requesting a refund, but even that would not make up for the inconvenience they caused me with their Draconian rules.

Avoid using Greyhound if you can. Their attitude says all that needs to be said about them.

Jackson, Michigan

This report was posted on Ripoff Report on 05/12/2005 07:20 AM and is a permanent record located here: http://www.ripoffreport.com/reports/greyhound-lines-inc/jackson-michigan-49201/greyhound-lines-inc-avoid-using-greyhound-wont-verify-lost-ticket-wants-more-money-ja-142442. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Greyhound's Lost Ticket Policy

AUTHOR: Jason - (U.S.A.)

Verification of the purchase of your ticket is not the issue. Greyhound used to reissue lost tickets, after verifying the original purchase. They discontinued the policy after the company expenses due to lost tickets exceeded 1 million dollars a year.This was about 5 to 10 years ago.

Due to the significant costs of lost tickets Greyhound decided to implement a blanket policy requiring customers to be responsible for their own ticket, imagine that, customer responsibility. That is definitely not something that customers want to hear about, and heaven forbid a company actually require it. Had it been a 100 dollar bill that you lost instead of a ticket would you go back to the bank you withdrew it from and ask them to verify in their records that you made the withdraw and then replace the money? Of course not, no sane person would.

This is the same thing. Any one in posession of that ticket can use the ticket for transportation, the same as anyone in posession of that 100 dollar bill could spend it. Greyhound does not have a system in place to scan tickets, although they have considered it and rejected it because the cost would require a substantial increase in ticket prices. So all tickets are valid upon printing and remain that way for 1 year from the printing date.

I sympathize with the fact that this was not something you could control and I would even go so far as to say that it was not completely your fault, but your lost ticket was in NO WAY Greyhound's fault and to expect them to accept responsibility for something they had absolutely nothing to do with is unfair. I would suggest contacting your relative and having them compensate you since they lost the ticket. However their customer service standards probably don't meet your standards either.
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#2 UPDATE EX-employee responds

not greyhounds fault...

AUTHOR: John - (U.S.A.)

Greyhound tickets are open-ended. Therefore, someone could come in, buy a ticket for a future travel date, and then not travel on that date. Some tickets are valid for up to a year after travel date. If someone loses a ticket, they could come in, state what happened, get to where they were traveling, and then take the "lost ticket" and turn it in for the cash, minus 15%.

While I am sure that some people are honest, well, some aren't. And if greyhound started transporting everyone who loses a ticket then pretty soon it won't be in business. And really, who's fault was this? Hmm, I am going out on a limb here and say it was the consumers...On the plus side, though, if he should find his ticket he can get his money back (minus the 15% fee).
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#3 Consumer Comment

When did it all go down?

AUTHOR: Douglas - (U.S.A.)

Quick question.

Did you try to resolve this situation prior to your departure date or show up and realize the ticket was missing?

Just wondering because I had lost a ticket in a similar situation. i was lucky enough to notice he week prior to leaving and went down to where I purchased it. They verified the purchase, canceled the old ticket and issued a new one...all at no cost.

I may be wrong but I wonder if there is a policy on refunds/exchanges on the day of travel? I agree they should have helped you out, but without more detail, I think this gripe leans more towards customer service.

As such, contacting their coporate offices and filing a complaint should result in the refund you are looking for.

Good luck.
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