Report: #124473

Complaint Review: Greyhound Lines Incorporated

  • Submitted: Mon, December 27, 2004
  • Updated: Mon, December 27, 2004
  • Reported By: Bluffton Ohio
  • Greyhound Lines Incorporated
    www.greyhound.com
    Dallas, Texas
    U.S.A.

Greyhound Lines Incorporated Greyhound 'Bites' on Proper Passenger Compensation Dallas Texas

Show customers why they should trust your business over your competitors...

On Friday, September 17, 2004, I was put on a Greyhound bus supposedly scheduled to travel from Toledo to Findlay, Ohio. Unfortunately, the bus did not stop at that point, instead proceeding far further down the road to Dayton, Ohio. Besides myself, there were three other individuals destined for Findlay to whom this also happened.

Once it became obvious to me that Findlay had been bypassed, I asked the driver, who simply replied that the first scheduled stop for the bus was Dayton. Though she appeared to have a means of contact with the outside world (i.e., a cell phone) she made no effort to check with anyone to clarify this situation. Later, when I asked the driver for her name, she refused to identify herself. This confusion and incompetence turned what was supposed to be a one-hour trip into a 10-hour debacle. Not only was it at great inconvenience and extra cost to me, it created apprehension and wasted some nine and one half hours of my parents' valuable time, not to mention 45 miles of unnecessary driving on their part when I was not able to arrive as originally planned.

Greyhound customer service offered only a travel voucher equal to the price of the ticket - $27.00 - which is an insult, considering the cost in time and otherwise unnecessary expenses for gasoline and a meal. Also, the condition of the restroom on the bus was disgusting, worse than an unmaintained outhouse. I am considering contacting the local Board of Health on that matter.

Jonathan
Bluffton, Ohio
U.S.A.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 12/27/2004 05:11 AM and is a permanent record located here: http://www.ripoffreport.com/reports/greyhound-lines-incorporated/dallas-texas/greyhound-lines-incorporated-greyhound-bites-on-proper-passenger-compensation-dallas-tex-124473. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.