Report: #1265904

Complaint Review: Grogan's Inc., Health Supplies Lexington KY

  • Submitted: Thu, November 05, 2015
  • Updated: Thu, November 05, 2015
  • Reported By: RM, LLC — Nicholasville, Lexington KY Kentucky USA
  • Grogan's Inc., Health Supplies Lexington KY

    Lexington, Kentucky
    USA

Grogan's Inc., Health Supplies Lexington KY GROGAN'S INC1016 S BROADWAY LEXINGTON, KY 40504 Clients Patients 100% Better in every way, doing online search, pricing, salespersons' demeanor, knowledge, everything Lexington Kentucky

Show customers why they should trust your business over your competitors...

This should be quite-fairly straight forward.  I have M S, Myasthenia gravis, and cancer.  My physicians (and specialists including therapists with DEA numbers and licensures) orders items, I send my hired help to  pick them up at Grogan's or I have them delivered.   Rarely, we must subsitute and order online or telephone supplies orders elsewhere. Grogans had been fine. Other services deliver, often same-day.   Embarassing, yet necessarily urgent, we ordered a month adult pads/diapers supply. Disability services )I have cancer, MS and myasthenia gravis) 100% remits the retail prices for my disabilities medical supplies needs.   I callled, routine, to see if orders were ready, and was greeted rudely, without having even completed my greeting and sentence I realize business is rapidly urgently busy, so I empathetically vety-quickly get to the point politely, and thanking them for help. Interrupting rudely by the female grogans employee, I was told I would have to talk to "sales," not usual or customary, a long term client I sumplu wanted to kow if we could pick up uspplies. RUDLELY, the so-called sales-lady said she reeived my faxed order, and withot verification (which would have clarified everything( stated my insurance was not to pay and I wold be liable for the entire amount; no nice words, customary greetings or friendliness, or poential double-checking on reimbursement status (which, from a competitor later, indeed condirmed the supplies were indeed covered).     IN NO WAT, do business with Grogans on any level. Better businesses exist both in directories and online, everywhere. I ordered from a health supplies in Northern Kentucky, who honored my insurance, who DELIVERED SAME DAY, and how has now gained by $45,000 annul business because Grogans  was too-busy to handle a simple problem a 12 yar old child could have accomodated.  Grogans rude backwards-assed mannerisms, employees who likely rode the short-bus in school and who never progressed, necessitates I tell and share with EVERYONE, physicians, paients, social workers, nurses, PAs, NPAs, hospital administrators, families, everyone etails regarding their new low-priorities in customer patients clients service on every level. If you need health supplird of any kind, on any level, SHOP ELSEWHERE. You'll be glad you did.   r-

https://www.linkedin.com/in/richardallenmahan

 

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This report was posted on Ripoff Report on 11/05/2015 12:44 PM and is a permanent record located here: http://www.ripoffreport.com/reports/grogans-inc-health-supplies-lexington-ky/lexington-kentucky/grogans-inc-health-supplies-lexington-ky-grogans-inc1016-s-broadway-lexington-ky-405-1265904. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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