• Report: #980269
Complaint Review:


  • Submitted: Mon, December 10, 2012
  • Updated: Mon, December 10, 2012

  • Reported By: VRconsumer — Tualatin Oregon United States of America
Internet United States of America

Grohe Grohe has bad customer service AVOID buying from them Internet

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Just an advisory to anyone considering purchasing Grohe products.  They are not customer service oriented and make it difficult to use there "lifetime" warranty. 

We purchased a high end Grohe faucet approximately 10 years ago.  It came with a "lifetime" replacement warranty for the original purchaser.  My faucet handle broke this weekend.  I contacted the store that I purchased it from and they reminded me of the lifetime warrantly.  Unfortunately, I could not find my original receipt.  The store did not have records that far back. 

Today I contacted Grohe and waited over a half an hour on the phone "on hold" before a representative answered.  When they finally answered, I explained what had happened, to the customer service representative.  She said we need your original receipt.  I explained that I could not find it.  Too bad was basically the response I got.  I said that is not good customer service and I guess I have to order one from you then.  She said "call a dealer."  Very rude.  I told her again that I was dissatisfied and would not be purchasing another Grohe faucet in the future, and that I intended to file a complaint.  Before I could ask her name she hung up on me. 

This report was posted on Ripoff Report on 12/10/2012 02:23 PM and is a permanent record located here: http://www.ripoffreport.com/reports/grohe/internet/grohe-grohe-has-bad-customer-service-avoid-buying-from-them-internet-980269. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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