ED Magedson – Founder
GroheGROHE AMERICA, INC. 200 North Gary Avenue, Suite G Roselle, Illinois USA
Grohe Failure to respond to warranty item Roselle Illinois
An email to Grohe using Grohe form and email received no response. A phone call to Gohe solicited polite response and promise of repair parts. Repair parts not received as of two weeks.
Grohe uses cheap plastic parts in critical places. No other vendor has these parts. That leaves the consumer with non functioning item.
Item is question is Grohe hand shower Relexa 028917000. Shower can be made to work using duct tape. My advice to any Grohe buyer is to have plenty of duct tape available.
This report was posted on Ripoff Report on 02/23/2014 10:13 AM and is a permanent record located here: http://www.ripoffreport.com/reports/grohe/roselle-illinois-60172/grohe-failure-to-respond-to-warranty-item-roselle-illinois-1125852. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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