• Report: #1345311
Complaint Review:


  • Submitted: Fri, December 23, 2016
  • Updated: Fri, December 23, 2016

  • Reported By: Brian — Santa Monica California United States
Nationwide USA

Groupon Groupon.com They will not give us our money back as merchant won't honor the voucher. We had 2 issues and only refunded one of the issues but will not only not credit back to my card but they want to give me credit that I have to use within 24 hours or lose all my money. There needs to be an investigation into Groupon policies. Its sad they care more for merchants than customers. Maybe this is part of why their stock continues to go down. Chicago Nationwide

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My girlfriend made 2 purchase for health spas and the 1st location never answered the phone and the second location would not honor the voucher. Now we call Groupon and they refund us the full amount of the first Groupon but the second one they not only will not refund us money but want to give us only credit and get this we have to use this credit within 24 hours or we lose everything. This is ridiculous and there needs to be some type of investigation into the way Groupon steals money from their customers. Maybe this is a reason their stock continues to go down. They now are blaming us for their problems with merchants. 

This report was posted on Ripoff Report on 12/23/2016 02:41 PM and is a permanent record located here: http://www.ripoffreport.com/reports/groupon/nationwide/groupon-grouponcom-they-will-not-give-us-our-money-back-as-merchant-wont-honor-the-vouc-1345311. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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