ED Magedson – Founder
GTN QuotesWorld Trade Center Location - 2211 Elliot Ave. Seattle, Washington USA
GTN Quotes No better than any call center Seattle Washington
I received a call and an email from GTN through my parent company with promises of excellant success calling individuals to set up appointments for insurance sales. The pitch is that GTN will call through lists supplied by the agent or producer with a guarantee of 1 1/2 - 2 confirmed contacts per hour with an expected financial return of over $2500 per month in new business.
We were told to contact GTN about an intial offer of 90 days trial period which would cost $900 and could be split into 3 payments. We were not informed that the only way to accomplish this would to use Paypal deferred billing. I set up an account and uploaded 1000 contact names. Within the first week I received 9 confirmed contacts for the 8 hours which GTN says it called the names on the list. Not a single name or phone number was correct and I contacted GTN with my concern.
I was told that the agent who had emailed the contact information had been given a correction and that this type of problem would not be an issue in the future. I uploaded 2500 additional names and received 25 new confirmed contacts within the next 2 weeks. Not one person answered the phone when I attempted to contact the customer and when I was successful I was asked to remove the name from any future calls. I contacted GTN and was told that these problems could be expected since the information was only as good as the contact list uploaded into their system.
I met with my District manager and called our state executive and was advised to cancel my contract with GTN. Our representative was Mary Donohue and she suddenly started to become impossible to contact. She finally agreed to credit the remaining 60 days or $600 to me but stated that it would take as long as 60 days to process. During the next 60 days I heard nothing from GTN and did not see a credit to Paypal or a check to my door so I tried in vain to contact GTN via email and phone.
Numerous calls to Cameron Seneca, ceo of GTN, went unanswered, voice mails were not returned, emails were not returned. I succeeded in contact \ing Laura Miller on May 28, 2013 and informed her that I would be filing a small calims action against GTN in my county of residence and found out that GTN does not even have a registered agent in Washington state to receive process. When I told Laura that I would be including her and Cameron as litigants in the action she told me that she was not going to get dragged into something she knew nothing about and that she would have an answer for me within 12 hours.
I will follow up on complaint as it progresses.
This report was posted on Ripoff Report on 05/28/2013 10:57 AM and is a permanent record located here: http://www.ripoffreport.com/reports/gtn-quotes/seattle-washington/gtn-quotes-no-better-than-any-call-center-seattle-washington-1054369. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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