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Report: #660251

Complaint Review: Guardian Pest Defense - West Chicago Illinois

  • Submitted:
  • Updated:
  • Reported By: vuongjw — Plainfield Illinois United States of America
  • Author Not Confirmed What's this?
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  • Guardian Pest Defense 1092 Carolina Dr. Suit 9 West Chicago, Illinois United States of America

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The sales person knocking my door force me to sign the serive for Killing Ants and Spiders outside my house.

After signning the agreement for 4 times service for $105.00

Then make appointment before 10am, show up after 11am come to my house for service inspection outside the house was no one home on that time.

After that send me the bill and keep calling me to force me to make a payment for $105.00, I reject.

After that pass this to collection Transworld systems for $130.00, I paid all the amount for settle down my headache.

One month later mail me the notice card to come my house for service again then call and bill other $105.00 for each service for five serive, that mean need pay them for $105x5=$525.00

Need your help to stop them for keep calling me every day for asking the money and make my credit bad.

This report was posted on Ripoff Report on 11/09/2010 10:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/guardian-pest-defense/west-chicago-illinois-60185/guardian-pest-defense-house-ants-spiders-west-chicago-illinois-660251. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
3Consumer
0Employee/Owner

#3 UPDATE Employee

Re: Original Report

AUTHOR: Elizabeth - (United States of America)

POSTED: Thursday, December 30, 2010

I work for this company and I'd first like to say to this customer, that we are sorry you feel that you were forced to sign something you state you did not want. That being said, I have to also say that we do not force anything upon any potential or existing customers. We believe our service works, and we want customers to get the service that they pay for. We want each customers specific issues to be resolved and would not force someone into signing any agreement. We can be reached at anytime M-F 9am-5pm in our office to answer any questions or concerns about service or specific pest issues.

As with most all pest control companies, we have a 1 year contract we require for 1st year customers. The contract is simple and straight to the point. It is 5 services the 1st year - 4 services per year after that. In the first year of pest control, we start with 2 back-to-back monthly services, to flush out any pre-existing issues that could have been in the home, accruing for years. For example, if the customer had their initial service today, they would have a follow up treatment 30 days from now - then the service goes quarterly (every 3 months). In this example, the customer would be scheduled for their initial service in December, their follow up/first quarterly treatment in Jan - then regular quarterly treatments in April, July and October. This would complete the one year obligation in the contract. After the initial year has been completed - the service contract is open ended and service will continue at it's regular frequency (Quarterly, 4 times a year) until canceled with a written request. Each REGULAR scheduled service is $105 with free re-service treatmentsin between your regular quarterly services if a specific issue should arise before your next regularly scheduled appointment.

During the Spring/Summer and Fall - most pests are treated from the outside of the home. Specific issues can be treated inside the home if you let the tech or our office know. If customer is not home, a regular outside service will be done and if an interior treatment is needed, just give us a call to schedule a time when you will be home to let the technician inside and we will send him back out to do this for you, free of charge as a re-service. For Spring, Summer and Fall services, customer does not need to be home for regular services. At the time of the customers' Winter quarterly service (in Dec, Jan or Feb) we still do some general maintenance around the foundation and windows/doors of the home on the exterior, but would also like to have access to the inside of your home for preventative maintenance of pests in attics, basements, garages, under sinks, bathrooms etc., so that in the spring your home is not over-run with pests that were hibernating in the walls of your home during the Winter.

Our cancellation policy is also simple and easy to understand. If a contract is canceled priorto completing the 5 agreed upon services, an early termination fee is applied. This is 75% of the remaining contract value.

When scheduling, we advise our customers to allow 1 hour for the tech to arrive. If the appointment time was at 10am, our technician knows that he/she has an hour window in case they are running behind servicing other homes. If outside that one-hour time frame, whether earlier or later, we call customers to let them know the estimated time of arrival of their service technician.

In regards to your account being sent to collections... After services are rendered, customers have 30 days to pay the balance. Many of our customer opt to be on an Auto-Pay option, meaning we deduct the service charge from their checking or credit card account the day after the service is completed. If an account goes 30 days past due, it shows up on a 30+ Past Due list and customer is called daily until the balance is paid. We understand that sometimes there are financial difficulties or someone mis-places an invoice and a bill may be paid late. As long as you communicate with our office, we're always happy to help out any way we can, whether it be post-dating a payment or making arrangements for a partial payments. Once the contract has been signed and services are rendered - you cannot reject paying. You can, but we will call and eventually (after 3 months) the account will be turned over to collections.

If there is a past due amount on account and it is paid - yes, the customer will then be put back on the schedule to resume services. Because a past due balance is paid, does not mean the account is canceled. In order to cancel the account we require a written notice and if the contracted 5 services are not completed, an early termination fee is applied.

My personal suggestion would be to not sign up for contracted services unless you fully read what you are signing and ask ALL questions before signing. Communicating with companies you contract with will help to resolve issues before they get this far. Also, keep in mind that in the state of IL a customer has 3 full business days after signing ANY contract to back out of it without any penalties.

I hope that this rebuttal explains the service better, and again, if any questions - please do not hesitate to call our office. 630-876-1800

Guardian Pest Defense

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#2 UPDATE Employee

Re: Original Report

AUTHOR: Elizabeth - (United States of America)

POSTED: Thursday, December 30, 2010

I work for this company and I'd first like to say to this customer, that we are sorry you feel that you were forced to sign something you state you did not want. That being said, I have to also say that we do not force anything upon any potential or existing customers. We believe our service works, and we want customers to get the service that they pay for. We want each customers specific issues to be resolved and would not force someone into signing any agreement. We can be reached at anytime M-F 9am-5pm in our office to answer any questions or concerns about service or specific pest issues.

The 1 year contract we require for 1st year customers (as does almost every other pest control company), is simple and straight to the point. It is 5 services the 1st year; In the first year of pest control, we start with 2 back-to-back monthly services, to flush out any pre-existing issues that could have been in the home, accruing for years. For example, if the customer had their initial service today, they would have a follow up treatment 30 days from now - then the service goes quarterly (every 3 months). In this example, the customer would be scheduled for service in December, Jan - then April, July and October. This would complete the one year obligation in the contract. After the initial year - the service contract is open ended and service will continue at it's regular frequency until canceled with a written request. Each REGULAR QUARTERLY service is $105 with free re-service calls in between your regular quarterly services if a specific issue should arise before your next appointment.

Our cancellation policy is also simple and easy to understand. If a contract is canceled prior to completing the 5 agreed upon services, an early termination fee is applied. This is 75% of the remaining contract value.

When scheduling, we advise our customers to allow 1 hour for the tech to arrive. If the appointment time was at 10am, our technician knows that he/she has an hour window in case they are running behind servicing other homes. We let customers know that the tech will be there within that hour time frame and if outside that time frame, whether earlier or later, we call customers to let them know an estimated time of arrival of their service technician.

Our collection policy is also simple. After services are rendered, customers have 30 days to pay the balance. Many of our customer opt to be on an Auto-Pay option, meaning we deduct the service charge from their checking or credit card account the day after the service is completed. If an account goes 30 days past due, it shows up on a 30+ Past Due list and customer is called daily until the balance is paid. We understand that sometimes there are financial difficulties or someone mis-places an invoice and a bill may be paid late. As long as you communicate with our office, we're always happy to help out any way we can, whether it be post-dating a payment or making arrangements for a partial payment. Once the contract has been signed and services are rendered - you cannot reject paying. You can, but we will call and eventually (after 3 months) put the account into collections.

If there is a past due amount on account and it is paid - yes, the customer will then be put back on the schedule to resume services. Because a past due balance is paid, does not mean the account is canceled. In order to cancel the account we require a written notice and if the contracted 5 services are not completed, an early termination fee is applied.

My personal suggestion would be to not sign up for contracted services unless you fully read what you are signing and ask ALL questions before signing. Communicating with companies you contract with will help to resolve issues before they get this far. Also, keep in mind that in the state of IL a customer has 3 full business days after signing ANY contract to back out of it without any penalties.

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#1 Consumer Suggestion

You need to be more agressive in the way you do things

AUTHOR: Steve - (U.S.A.)

POSTED: Wednesday, November 10, 2010

For example, how did the salesperson "force" you to sign the contract?

Do you know how to say NO?

Put up a few "NO SOLICITING / NO TRESPASSING" signs on your property.

When they call, blow a whistle in their ears. They will stop.

If they are local to you, file a police report for harassment / stalking.

Post the full names, addresses, phone#'s  etc of all of the company owners here.

And, FYI...NEVER pay a third party debt collector! NEVER DO THIS!! And, it is ILLEGAL for the debt collector to charge more than the initial debt.

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