Report: #972233

Complaint Review: Guardsman Grand Rapids Mi.

  • Submitted: Wed, November 21, 2012
  • Updated: Wed, November 21, 2012
  • Reported By: anonymous — St Thomas Ontario Canada
  • Guardsman Grand Rapids Mi.
    PO Box 88010
    Grand Rapids, Michigan
    United States of America

Guardsman Grand Rapids Mi. Did not send claim form when requested. Did not send terms & conditions to request a claim. Will not give procedure to submit claim when asked by phone. Grand Rapids, Michigan

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We purchased a mattress & box spring from the Bay in London, Ont. We paid $79.95 for a mattress pad that was garanteed for 10 years with up to 3 replacements. The company associated with this is Guardsman in Grand Rapids Mi. I have called 3 times after learning a claim form had to be sent. Have no paperwork regarding the terms of replacement. Guardsman has all information on file as to purchase price and date.When asked about the conditions to process a claim I was not given an answer.After 3 weeks we recieved a claim form in the mail but no paperwork  regarding conditions. Why bother to submit a claim if I don't know the conditions as to whether it will be resolved. I think this company just takes the money and makes it impossible to make a claim. I will be taking this up with the Bay.
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This report was posted on Ripoff Report on 11/21/2012 12:33 PM and is a permanent record located here: http://www.ripoffreport.com/reports/guardsman-grand-rapids-mi/grand-rapids-michigan-49518-0010/guardsman-grand-rapids-mi-did-not-send-claim-form-when-requested-did-not-send-terms-c-972233. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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