Guardsman - Valspar Furniture Protection Plan RIP OFF and scam Grand Rapids Michigan Kentucky

Dont buy this warranty! RIP OFF!! I was sold the guardsman plan by our sales person. I was told how great it is and how it covers everything and anything, I thought wow with a toddler its great to have because accidents happen. My toddler spilled milk, took off his diaper and had a pee accident and several other accidents on the sofa within a couple of months. They would come out and clean it and it would look brand new. One day he figured how to take the lid off his sippy cup and spilled grape juice all over my sofa. No biggie right the guy came out and cleaned it. Well a couple days later I noticed the stain resurface. I called them to tell guardsman it resurfaced. They told me that due to an "accumulation" of stains it wouldnt be covered. In the fine print it does say accidents from accumulation of stains not pertaining to a single incident wouldnt be covered. I kept telling the guardsman manager that it was from a single incident that the grape juice spillage had occured. That he didnt keep spilling grape juice over and over it was the first time he had a grape juice spill. The woman wanted to argue with me saying due to an accumulation of stains and the overall condition of your sofa (based on pictures she saw of the grape juice stain) the service tech. shouldnt have cleaned the stains to begin with?! My couch was spot free before the grape juice but she didnt want to listen to me. Each time the guy came out say 5 times in a 7 month period which is how old the sofa is it was always clean and no stains resurfaced after he cleaned the stains. This manager with guardsman wanted to debate with me "based on the appearance of your sofa and the accumulation of stains we will further be unable to clean your sofa?!!!" Regardless of new spills and stains she was telling me I pretty much used up my warranty. She said based on pictures she had that the tech. had taken before he cleaned my couch there were several stains. ( I told her yes that is true he took pictures of the stains he was there to clean what she was looking at was the current new stains) She wanted to argue that same line due to the accumulation of stains we can no further assist your claims. No matter how many times I told her she had no evidence of what my sofa looked like prior to this particular spill accident how could she comment on the overall condition of my sofa? They find anyway possible to try and deny your claims. Waste of money dont buy. Now I have to write a letter to the appeals comity to see if they will actually listen to my side. INSANELY HORRIBLE CUSTOMER CARE

Amanda
louisville, Kentucky
U.S.A.