Report: #1057402

Complaint Review: guru.com

  • Submitted: Fri, June 07, 2013
  • Updated: Fri, June 07, 2013
  • Reported By: pissed_mr — mobile Alabama
  • guru.com

    Internet
    USA

guru.com safepay doesn't protect if you pay, even if freelancer refuses to deliver Internet 

Show customers why they should trust your business over your competitors...

Guru.com has what they call safepay.  It is a sort of escrow.  But how they define it and how they operate it, is internal (and thus not independent, and thus not really escrow) and it completely supports the freelancer, and allows the freelancer to easily get paid without having to provide the promised product. 

If you pay upfront you have zero recourse, even by guru.com statements.  For the money remaining in safepay escrow, if you pay money into safepay you better expect that it means that it is safe for the freelancer and guru, not the contractor who actually expects work to be done for his or her money, per the contract.  The freelancer will be allowed by guru.com to steal your money and never provide a product.  

Then guru will ask you to provide more money to even have the opportunity to get the product you originally contracted to receive.  Even if you receive a positive judgment, they will not refund all your money even if you have a contract where it says payment is provided only for a final complete product.   So all or much of the money in safepay is lost, even if the freelancer provides something useless, or doesn't provide what is contracted.  Guru will mandate that the freelancer is paid for work done, even if the contract says only payment on successful job completion, or if the work is pointless or not helpful.  I paid several thousand dollars and got nothing.  This place should be sued and put out of business.   Can anyone say class action lawsuit?

 

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 06/07/2013 06:56 PM and is a permanent record located here: http://www.ripoffreport.com/reports/gurucom/internet/gurucom-safepay-doesnt-protect-if-you-pay-even-if-freelancer-refuses-to-deliver-intern-1057402. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.