• Report: #1126815
Complaint Review:

Guthy Renker Sheer Cover

  • Submitted: Wed, February 26, 2014
  • Updated: Wed, February 26, 2014

  • Reported By: A Saavy Consumer — NY New York
Guthy Renker Sheer Cover
3600 Army Post Road , Select State/Province USA

Guthy Renker Sheer Cover They Do NOT honor their contract to cancel shipments and charges as requested! Des Moines Iowa

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I ordered the trial offer of Sheer Cover at $35.94. I was told the shipments and charges could be cancelled at any time.

When I received the package, I called to cancel all additional orders because I was not happy with the quality of the items. 

According to what I have read online, that was probably too late as they bill the next one in advance. That was $32.94 BUT the total charge was now $98.82 and was charged over the next 3 months. 

I am certain that they have studied this situation carefully to see what consumer behavior is. Because when I did not have another package arrive, I thought that the cancellation had gone through. 

So then, they must have sent another package and this was set aside at my home--I did not see this and they charged me again, $32.94 each month. I was not expecting any package so I never missed receiving this.

So today, when finally I was presented with the package from someone in my household and told that the charges were coming through every month, I called to cancel future orders and charges. 

However, they would not allow me to return the last unopened shipment for credit.

I now want a full refund as I never wanted more than $35.94 worth of their products in the first place and those were of very very poor quality and not as advertised.

They are not a good company and apparently they tell everyone who calls that they never received the cancel future orders calls. I was told that I would receive an email with a cancellation confirmation number which has not happened. I imagine that that was how they got me the first time.

This is a very dishonest company.

I will file a punitive damages small claim for $5,000 including my refund unless I hear from the company directly with a full refund of $200.64 to my credit card. This is credit card fraud.


NJPT New York 

This report was posted on Ripoff Report on 02/26/2014 05:46 PM and is a permanent record located here: http://www.ripoffreport.com/reports/guthy-renker-sheer-cover/select-stateprovince/guthy-renker-sheer-cover-they-do-not-honor-their-contract-to-cancel-shipments-and-charges-1126815. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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