Complaint Review: Guthy-Renker
I purchased ProActiv Solution on-line, my card was charged twice once on 1/30/2010 for $25.94 and then again on 2/27/2010 for $27.94. I did receive products for both charges. Normally I would expect to be charged again and sent my products, but my card expired and they were unable to charge me. So basically I made 2 purchases. I did not receive any products that I did not pay for and I did not pay for any products that I did not receive.
After my card expired I just decided to start purchasing my Proactiv from a kiosk at the mall.
After no longer buying my Proactiv online I received countless bills from the company claiming that I owed them $39.90. I then got a phony collections notice from Proactiv claiming now that I owed them this money. Yesterday I received a collections notice from s****. />
My question is what am I being charged for? I never received any products that I did not pay for. I feel that this is Guthy-Renkers way of trying to intimidate me into continually being automatically charged for receiving their products. The bottom line is that they shouldnt have the right to charge you for products that you havent received. I have zero obligations to remain in the club.
I want for the collections notices to stop.
This report was posted on Ripoff Report on 12/07/2010 12:12 PM and is a permanent record located here: http://www.ripoffreport.com/reports/guthy-renker/santa-monica-california-90405/guthy-renker-proactiv-i-am-being-harassed-to-pay-money-that-i-do-not-owe-to-this-company-668961. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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