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Report: #1237005

Complaint Review: GWC WARRANTY CORP - WILKES-BARRE Pennsylvania

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  • Reported By: Don — atlanta Georgia USA
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  • GWC WARRANTY CORP 40 COAL STREET WILKES-BARRE, Pennsylvania USA

GWC WARRANTY CORP Will not honor warranty when it clearly states the warranty cover problem WILKES-BARRE Pennsylvania

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I recently purchased a 2012 BMW 7 Series Active Hybrid from Atanta Luxury Motor in Atlanta.  (By the way, I research ALM complaints issues and discovered they have many complaints with selling Cars that immediately have major problems).  Along with this purchase, I was enticed to purchase an extended warranty by Atlanta Luxury Motor Sales Finance Manager, Adam, and was told that the extended warranty covers all engine repairs and transmission repairs.  

After a couple of weeks, a warming light can on indicating Minimum oil level, Add 1 quart of oil.  I immediately took the car back to Atlanta Luxury Motors to have them to check it out.  ALM checked it out, problem fixed, all is find, ok to drive. After a couple weeks of continuing driving, the same warming lights came on. Also noticed exhault smoke coming from tail pikes.  Went back to ALM and indicated to them the problem and the said they would keep the car for a few days to have it checked out.  My car sat over there for 6 days and i discovered they had not even looked at the car. They couldn't give me a diagnositic report of the car.  

So after going back and forth, the floor sales manager asked me did i have a extended warranty and i indicated I did.  He set it up with United BWN of Gwinnett to have the car look at and from United BMW report I had a Value issue with the car that would cost $8200 to repair.  United BMW called GWC warranty company detailing to a claim representative what was the problem where the Claim Rep said a Claim adjustor would be coming by United BMW to Review the car and the report. Joe Patrick, the GWC Rep, review the Car and the Report and came to his conclusion that the problem was an "normal oil Consumption"  problem where BMWs normally consume oil.

So GWC denied the claim. But by the way, A claim rep. at GWC, Steve, had inform me 2 days before Joe went to view the car, that he wanted me to take the car to one of their preferred repair shop and have the car repaired for $5400 because BMW charges too much for labor cost.  When i constantly called GWC to inquire about them denial of the claim because of their finding of "oil Consumption", they continue to change their story and said first, the car was not smoking and then they said they don't cover value seal repair. My warranty clearly states it covers all intake values, gaskets and seals issues.  

Afterward, I contacted Atlanta Luxury Motor to inform the Finance Sales Manager, Adam, that GWC is not honoring the warrantly to repair my car because they are saiding it is a normal oil consumption issue.  The Finance Sales Manager call his rep. and repeated the same to Adam, that it is an oil consumption issue and the Rep. at BMW was the one that said it was an oil consumption problem. Joe, GWC rep,  also added that it is a value seal issue and is not covered by the warranty. My wanrranty clearly states, that it cover all values, gaskets and seals repairs.  Adam basically went along with GWC.  But with me continuely pressing on to resolve this issue, I went back to United BMW, and had the Rep. at BMW to agree by 3-Way phone call that he will verify that he never told Joe Patrick, GWC rep., that my car had a oil consumption problem.  

This is where im at with dealing with this whole issues with GWC.  I have contacted The Georgia Attorney General and file a report with them and also contacted The Attorney General of Pennsylvania to file a report. Hopefully, they will get some results because, if it mean obtaining a lawyer, that will be my next step. Do not purchase an Extended Warranty with GWC Warranty Corp and Do not purchase a car from Atlanta Luxury Motor. 

This report was posted on Ripoff Report on 06/21/2015 09:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/gwc-warranty-corp/wilkes-barre-pennsylvania-18702/gwc-warranty-corp-will-not-honor-warranty-when-it-clearly-states-the-warranty-cover-probl-1237005. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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