Report: #1098495

Complaint Review: GWC Warranty

  • Submitted: Mon, November 11, 2013
  • Updated: Mon, November 11, 2013
  • Reported By: Dissatisfied — Westminster Maryland
  • GWC Warranty
    40 Coal Street
    Wilkes-Barre, Pennsylvania


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I purchased a 2004 F350 Ford Diesel Truck on April 20th, 2013 for my son. I purchased a 3 year, 36,000 mile warranty for $1525. This was for the Comprehensive Service Package which is the third level out of four levels of top coverage. It covers almost everything that can happen to a vehicle according to the brochure. 

The pick up truck started to have an oil leak in June of 2013 (still does as of this email) so I contacted GWC and asked if they recommend I take it somewhere. They said Cross Road Truck and Auto was their preferred provider. I took the truck to them. They did a nice job (I think).

While there the auto shop found other issues they had concerns about they believed needed to get fixed. Since this was a GWC vendor and from what I saw in the contract the work they said needed to get done was covered, I said to move ahead but they stated they wanted the assessor from GWC to come first. The assessor came and the problem is GWC did not want to pay for the majority of the work, $480.04 out of $$2,275.20.

I agreed to move ahead to fix the items because the items they found I thought were necessary for the safety of my son driving the truck. Once the work was complete I had multiple conversations with GWC to no avail and in fact they were VERY rude. I was being reasonable with them only asking for them to cover the oil pan ($769.78) and the crank shaft seal ($244.58). There were other items I felt were also covered but I only focused on the oil pan and the crank shaft seal because they were clearly covered. They refused to pay. I told them that I was going to make a complaint to the Better Business Bureau and they said they were not concerned.

I went through 6 cycles of dispute resolution through the BBB to no avail. Apparently their ridiculous contract has so many loopholes in it that an oil pan is not part of an engine! Any company that says the oil pan is not part of an engine is clearly trying to get out of its obligation. This is not real warranty coverage. STAY AWAY!

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