Complaint Review: HABAND
HABAND very poor quality merchandise - scammed me on the shipping and double charged me Jessup Pennsylvania 18434-1834
To be short and sweet, I am on a fixed income, and this kind of thing hurts. After talking with a Haband representative, I ordered two pairs of slax-with the proviso that if they needed to be returned I would get a FULL REFUND. (She didn't tell me that was only a refund for the merchandise itself, not the shipping!) When they arrived, the sizes were incorrect and the material was very poor quality. I called to return them, and the individual said to simply pack them up and use the return label. In FINE PRINT on the label it says the company will charge $9.99 for the return. Not happy but did the return. BUT! As I waited for my full return to be credited to my card, I received a $9.99 debit for the return postage. Then, a week later, I received my credit, but they kept the shipping original shipping charge of $5.99. Every time I called the company after the initial transaction, I would get someone with a very heavy accent, no information, and was always led to believe that every cent I paid them would be refunded. They obfuscated the issues and always acted a bit "furtive" when it came to my questions and how things were going to be handled. Best case scenario is HORRIBLE customer service, but moreover, THEY LIED TO ME; A TOTAL SCAM!
This report was posted on Ripoff Report on 09/22/2014 08:31 AM and is a permanent record located here: http://www.ripoffreport.com/reports/haband/internet/haband-very-poor-quality-merchandise-scammed-me-on-the-shipping-and-double-charged-me-j-1178382. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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