I am a longtime HairFix customer, and I also know the owner personally, so I know the real story of what is going on here, and the person who wrote it (a spiteful webmaster) is obviously an idiot. Starting with the fact that he spelled Gina Grega's domain name as myharifix.com

Because I am a customer, I know Gina doesn't ship via FedEx, and never has. Ask any customer who has ever made a HairFix purchase. Orders are always shipped with USPS. If you're going to slam someone... you may want to get your facts straight first? You'd think her former webmaster would be bright enough to remember it says, on the HOMEPAGE: "$5 Flat Rate Ground USPS Shipping to all 50 US States."  http://www.myhairfix.com/wp-content/themes/myhairfix/images/shipping-rates.jpg   JUSSSAYIN!!!

And because I know the owner, I know that, although she sells a ton of products, Gina didn't have any SINGLE orders for WHITE hairfix that were over $1800 last month. The bogus reviewer was practically flattering the company, when they claimed to have bought $2500 worth! 

The bottles are $19.95 each, so an order of 100 bottles would be $1,995 or less when buying in bulk. A LITTLE more with tax (and no shipping charge since orders over $75 are free), but not a whole $500 more! I know the stuff is popular, but how much WHITE hairfix would one salon really need at a time??? Why would anyone order THAT much of JUST white?? Are they trying to make it snow? I love the stuff because I can use it sparingly - a little goes a LONG way (I use the brown and black). Or is this person trying to say they ordered 100 bottles at a time, so that they can give their customers the glamorous "Einstein look"? Hmmm... Just a *little* fishy. 

You'd think this guy would have thought this through a little more carefully if he actually wanted to write a legitimate sounding review that would make Gina look bad. You'd have to try a *little* harder to make someone believe Gina was even CAPABLE of giving bad customer service or ripping ANYONE off!!!  To post outright lies and accusations about Gina and her business is just despicable.

In addition, these fraudsters (there are 2 of them) hacked into Gina's website, completely pulled it down and deleted all her files. Then they wrote this nasty, bogus report. From what I heard, they have done this to several other people. Anyone who complains is vulnerable to being slandered online via the Ripoff Report. BEWARE!!! Apparently, these people post on Craigslist and have operated under several different names so it can be hard to track them down. But with that said, please, be VERY WARY of persons named Eric or Nicole, utilizing the business name Level 13 Media, Axiom 13, ENP, ENP Interactive, ENP Studios, ENP.com in Florida (particularly, Clearwater or Valrico).   You can read more about them here: http://www.ripoffreport.com/r/eric-pulizzani-and-nicole-pulizzano/brandon-florida-33511/eric-pulizzani-and-nicole-pulizzano-enp-studios-enpstudioscom-total-rip-off-bad-de-489375

I wouldn't be surprised if these people change their last names, after all the online responses they are getting from people whom they've screwed over. I would suggest Ponzianno, but I'm guessing they will go with something else.

Gina is just about the nicest person whom I have ever met, in addition to being a very good business person who is professional in every way. In addition to being a Vegan who sells high quality, cruelty free products, she volunteers a LOT of her time and money to animal rescue organizations, and often puts others before herself. So to hear someone try to make her out to be a bad or rude person is just a JOKE.

This part of the fake review, in particular, cracks me up: "I asked for my money back and she got very hostile and said she was going to come to Salon in Menlo Park, CA and kick my a*s."  

Ha!!! Gotta love it how the review said that GINA said she was going to come and kick your a*s. I wish that were true. Gina is not the type to say something like that, but let it be known that Gina's customers, associates, and friends would be more than happy to kick YOUR a*s!

Also, I'd say that was a pretty good tipoff that the people are writing from a different part of the country. It sounded a bit odd that they felt the need to point out that they were from "Menlo Park, CA"...  as if they're trying to cover up the fact that they're they're really FROM FLORIDA!!!  (But hey if you fakers want to prove your legitimacy, feel free to write an update and give the exact name of the salon... I'd be happy to call and verify). 

And just one more review, from VegNews. Apparently Rory Freedman (author of Skinny b***h) loves it.  Try hacking THIS one down, you sheisters!  You can find it here: http://swenconn.powweb.com/vegnewsltr_mar_08.html  or just google Rory Freedman Hair Fix

Product Review: Hair Fix Dry Shampoo

For those of us whose hair could use some cruelty-free help looking clean whilst staying dirty, the fix is in. Hair Fix, that is. This secret weapon claims to be "not your Grandma's dry shampoo" on its label, though, you know, if you happen to have a really hip Granny she might like the white-colored version. Oh yes, unlike the powder that is generally used for babies' butts, Hair Fix comes in more than one shade—brown, black, red, and white to be exact. All four colors are comprised of completely vegan ingredients, and are also made of mostly organic ingredients. Recyclable packaging? Check. What about effectiveness, we bet you are asking yourselves. Well, the inside scoop is that when VN columnist Rory Freedman stopped by our offices in January for lunch during her whirlwind book tour, she freshened up Hair Fix before a booksigning and said that she had never before found a hair powder that actually worked for her. If it's good enough for Ms. I-Have-To-Go-Sign-My-Bestseller, it's good enough for us! You can only find Hair Fix online, so be sure and check out their website. Oh, and as for the scent issue, Hair Fix's mix of organic mint, rosemary, lavender, and tea tree essential oils will keep both ladies and gents alike from smelling anything like baby butts.

For anyone who would like to place an order for Hair Fix, go to http://www.myhairfix.com/store/. If Ripoff Report doesn't let me post the link... just google MyHairFix dot com. 

I don't think bashing people online is particularly good karma, so if at some point the aforementioned business owners of Level 13 Media/Level 13 Media/Axiom 13/ENP, etc. decide to remove their review (for Gina AND her associate whom they also slandered), I would consider doing the same, even though what I am saying is the TRUTH. 

If anyone reading this would like to talk to me personally, just contact me via this site and be sure to put "hairfix" in the message so it won't go to my spam folder. Send me your phone number and I'd be happy to call you so you know this particular review is NOT fake!

Elaine B.

Longtime HairFix Customer