Hair we go, fair oaks, ca 8920 sunset avenue
fair oaks, California United States of America
Hair we go, fair oaks, california extremely rude behavior fair oaks, California
*Consumer Comment: Rebuttal- What really happened......
I went to get my eyebrows done at Hair we go. At the very onset I stood there for 5 minutes watching this lady cut someones hair and she does not even bother to acknowledge me. When she does she just assumes I have an appointment and creates a confusion. Anyway When I did reach the threading chair the lady who threaded made my eyebrows too thin totally against my liking. When I told her instead of accepting the fact she said that she THOUGHT my eyebrows were too thick and made them thin. Well I am a dentist and when a patient comes to me I dont extract their tooth if they say they need bleaching just because I THINK they need extraction. All she needed to do was say a nice sorry that she did not know I like them the way I do and that would have been the end of it.
Anyway the damage was done and I accepted it and told her its okay I will mange and its fine. Then she tells me we dont take credit cards. I politely told her that most of the businesses take credit cards and you should mention it in a clear visible place so that its easy for the customers to see. it was in one corner of the room. I have been to several places where they take only cash and if u r a new customer they make sure that you know that they do not take credit cards. Anyway I went to the ATM and got the money. I even cancelled my interview which I had in the afternoon so that I could go and pay them as soon as possible.
When I go there she tells me she does not have change for a 20. I t was frustrating. If they take only cash they should have change. Then I was asked to go to the neighbouring stores to look for change. I told her I am getting late. So she got change from somewhere and gave me a dollar less. I told her you owe me a dollar and she said BY THE WAY LET ME TELL YOU, YOU WERE EXTREMELY RUDE TODAY AND PLEASE DO NOT COME IN HERE AGAIN. I was so upset never in my life has anyone told me that I am rude and I thought I was being nice by coming back and making sure I pay for the services. I even told her it was okay that she ruined my eyebrows.
I thought this is America and Customer Service is very important here and all business owners need to be nice to their customers and see that they are happy
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