Report: #128385

Complaint Review:

  • Submitted: Fri, January 21, 2005
  • Updated: Tue, February 20, 2007
  • Reported By: Charlotte North Carolina

Show customers why they should trust your business over your competitors...

I have been selling books on for the last 4 years and never had a problem until now. Back in August, they tried to submit a payment to my bank account and it didn't go through because I'd forgotten to change the information on the account until they sent me the notice that I should be receiving payment soon. I changed it immediately thinking I should have gotten to it before they were able to try to submit. Apparently I did not.

They told me to change the information and the deposit would be attempted again the next day. I did and they never tried to submit. Five days later, after I'd contacted customer service to find out what was going on, they said that they were unable to directly deposit the amount and would have to cut me a check. I thought this was ridiculous since I had just received my next payment from them for MUCH less, but it did go through with no problems. I did, however, tell them that was fine and they told me it would be 8-10 weeks before I received this check. Again, I thought this was preposterous when they already had my money in pocket and I tried to argue but in the end, I agreed.

10 weeks later, I still had not received the check, so I contacted them again. Again it took them 5 days to respond to my e-mail. They said that their records showed that a check had been sent on October 5th but they also showed that I had not cashed it yet so they were going to re-cut the check, which would take another 8-10 weeks. Now I was getting mad and told them how ridiculous that was and asked for them to just ATTEMPT to try the direct deposit again. Their only response was to say that they would try to have the check expedited.

I waited until after the holidays, giving them the benefit of the doubt that perhaps the holidays had screwed things up, but I still never received my check. When I contacted them this time, they merely said that they are doing away with paper checks and are therefore backlogged on getting the last ones out. They asked me to be patient with them about receiving a payment that I should have received 6 months ago! THEY wouldn't accept a payment that late so why should I???

Please, someone help me to get my money from them. This is ridiculous and NO ONE should practice business this way. If it's any help at all Thank you.

Charlotte, North Carolina

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This report was posted on Ripoff Report on 01/21/2005 09:34 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Call and write these people and check back to this site often with updates

AUTHOR: John - (U.S.A.)

Hey I also got screwed by ebay/
did you do any of these stuff?
I am still waiting for my "check" in the mail.

CONTACT:David Feil
ADDRESS: 2145 Hamilton Ave
San Jose, CA 95125
PHONE:408 376-7400

they are in charge of San Jose area
this is free

Also contact County of Santa Clara District Attorney Office
Consumer Mediation Service
This is free but you must file paperwork
408-792-2845 Suzana Gaul

contact California Governor office
this is free

then contact your local congressman

My State Senator has contacted the Federal Trade Commission on my behalf. I am hoping maybe the Fair Trade Commission is next.

California State Senators
do not contact the US senators but your local State Senators

go to google and type in your state Senator

I am now sending a letter to the Governor of California. Everyone with a similar situation should do all the above.

I got this email:
Thank you for emailing the Governor's Office regarding your need for assistance. Due to the sensitivity of your issue, the Governor's Office must receive a detailed letter in writing requesting our help. If you have not already done so, please send a letter that provides all pertinent information, such as: return address, telephone number, case/claim number and additional material important for the review process, including your signature.

Please address your letter to the Governor and send your letter by fax to (916) 445-4633 or by mail to the following address:

Governor Arnold Schwarzenegger
State Capitol Building
Sacramento, CA 95814

Again, the Governor is deeply committed to Californians, such as yourself, and looks forward to providing any assistance possible.


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