Complaint Review: Half.com
- Category: On-Line Business
Half.com limits the amount of shipping a person can receive from the buyer to only $2.30 cents and (get this) half.com takes a portion of that so the seller actually only receives $1.78 to ship the item to the seller (which is barely enough to cover media mail).
Needless to say there is no extra money given for any additional mail services such as delivery confirmation, insurance or anything. Anyway, so some incompedent half.com service rep contacts me and tells me that the customer never received his item and that I need to prove that it was sent.
I tell them that I did send it but that I couldn't prove it beyond that because they do not allow the seller to get enough money from the buyer to track the item. They said that it's my problem, not theirs and because I can't prove that it was sent, that they charged my credit card the amount the customer gave me and gave it back to the customer.
So now I am out of the video and the money for it! Then... to make matters worse.. another idiot customer service rep emails me this generic email that says, based on your confirmation of never sending the video to the customer, we will be charging your credit card to credit the customer!
Couldn't believe it. This company is horrible and really ignorant when it comes to business practices. Furthermore, I have sent over 12 emails to them, and have yet to have them respond.
Yet when they were trying to find out when the video was sent and what not, they were responding to my emails within one hour of it's decent!!! Go figure! My suggestion is do not buy off of HALF.COM
They will rip you off and do unauthorized charges on your credit cards!
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This report was posted on Ripoff Report on 12/13/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/halfcom/nationwide/halfcom-horrible-customer-service-and-response-times-if-at-all-they-will-rip-you-off-re-9224. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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