Report: #1118762

Complaint Review: Harbor Freight Tools

  • Submitted: Mon, January 27, 2014
  • Updated: Mon, January 27, 2014
  • Reported By: Roger J — Atlanta Georgia
  • Harbor Freight Tools
    1415 Highway 85 North, Suite 200
    Fayetteville , Georgia

Harbor Freight Tools Limited Lifetime Warranty deception Fayetteville Georgia

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 I purchased a tool for removing link pins from a watch band.  Tool has printed on package "Limited Lifetime Warranty".  So I tried to use it on a plastic band on a cheap watch my wife bought.  Well, the tool broke (not the plastic watch band).  Since Fayetteville is about 30 miles from my home, I waited until the next time I wanted to shop there, and took the tool and receipt to the store for an exchange.

I was quickly told that it was a limited lifetime warranty.  I said OK, what did that mean?  The worker explained to me that even though I had a receipt, it had been over 90 days.  OK, so what about the lifetime part of the warranty?  She said only pliers and hammers were warrantied. 

So I asked why did they print on the package "Limited Lifetime Warranty" if only 90 days?  She told me she had "paying customers waiting", so I should leave.

Now I have attempted contacting customer service via email at Harbor Freight 3 times, so far no response.

Maybe their idea of a lifetime is 90 days?

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