• Report: #550351
Complaint Review:

Harmony Online

  • Submitted: Wed, January 06, 2010
  • Updated: Wed, January 06, 2010

  • Reported By: Peggy — Omaha Nebraska United States of America
Harmony Online
3103 Black Wolf Avenue Oshkosh, Wisconsin United States of America

Harmony Online bad business practices takes money without providing product Oshkosh, Wisconsin

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

On or about April 15, 2008 I ordered a sheet music caddy from Harmonyonline.  My MasterCard was charged $599 on April 15.

About May 2, when I had received neither the product or any notification that it had been shipped, I called their 800 number and actually got a real person (this was to prove very unusual).  I was told the product would ship Monday, May 5.

About May 19, I called again and after several attempts got a live person who told me that this delay was unacceptable, that they would isse a 10% discount, and the product would ship immediately.  Neither the discount or the product ever appeared.

About May 30, I got Marianne on the phone (I think she is one of the owners).  She told me the problem would be resolved within a week.

On June 16, they responded to an email from me saying that the product would be shipped that week.  I followed up with multiple phone calls and emails.  I tried to send a message to their fax number (it did not answer). 

On June 30, 2008, I received an email from them saying that they were cancelling my order and would issue a full refund which would appear on my credit card in 5-7 business days.  The refund never appeared.

They rarely answer the phone (May 30, 2008 was my last time to get a real person).  Their voice mail is often full.  They rarely respond to email (nothing since June 16, 2008 despite numerous attempts from me).

For weeks I contacted them by both voice mail and email every business day.  I still try occasionally.

They have stolen my money.

This report was posted on Ripoff Report on 01/06/2010 01:38 PM and is a permanent record located here: http://www.ripoffreport.com/reports/harmony-online/oshkosh-wisconsin-/harmony-online-bad-business-practices-takes-money-without-providing-product-oshkosh-wisc-550351. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Harmony Online

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?