Harmony Online bad business practices takes money without providing product Oshkosh, Wisconsin

On or about April 15, 2008 I ordered a sheet music caddy from Harmonyonline.  My MasterCard was charged $599 on April 15.

About May 2, when I had received neither the product or any notification that it had been shipped, I called their 800 number and actually got a real person (this was to prove very unusual).  I was told the product would ship Monday, May 5.

About May 19, I called again and after several attempts got a live person who told me that this delay was unacceptable, that they would isse a 10% discount, and the product would ship immediately.  Neither the discount or the product ever appeared.

About May 30, I got Marianne on the phone (I think she is one of the owners).  She told me the problem would be resolved within a week.

On June 16, they responded to an email from me saying that the product would be shipped that week.  I followed up with multiple phone calls and emails.  I tried to send a message to their fax number (it did not answer). 

On June 30, 2008, I received an email from them saying that they were cancelling my order and would issue a full refund which would appear on my credit card in 5-7 business days.  The refund never appeared.

They rarely answer the phone (May 30, 2008 was my last time to get a real person).  Their voice mail is often full.  They rarely respond to email (nothing since June 16, 2008 despite numerous attempts from me).

For weeks I contacted them by both voice mail and email every business day.  I still try occasionally.

They have stolen my money.