Report: #1344613

Complaint Review: Harry and David

  • Submitted: Wed, December 21, 2016
  • Updated: Wed, December 21, 2016
  • Reported By: Ron — Dahlonega Georgia U.S.A.
  • Harry and David

    Nationwide
    USA

Harry and David Untrustworthy Web Sales Nationwide

Show customers why they should trust your business over your competitors...

I placed Order Number W008252194891xx on December 13, 2016 with the understanding that the order would be delivered “On Or Before Christmas”. Tracking my order December 20 revealed that the order ( 3 shipments) were slated to be delivered “On Or Before December 30, 2016.”

I called this company on December 21 and spoke with one of their Customer Service people. This person told me that PART OF THE ORDER HAD BEEN CANCELLED! To add insult to injury, the customer service rep agreed to repair the cancelled shipment for an additional charge of $11. This to repair what this company caused in the first place.

This is my first order experience with Harry and David. It WILL be my last.

Now I have 4 days to replace the missing gifts. Good luck with that.

Such a breach of trust. Don't trust Harry and David. They clearly care little about their performance or reputation.

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This report was posted on Ripoff Report on 12/21/2016 09:14 AM and is a permanent record located here: http://www.ripoffreport.com/reports/harry-and-david/nationwide/harry-and-david-untrustworthy-web-sales-nationwide-1344613. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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