Report: #674581

Complaint Review: Hartco Design Builders

  • Submitted: Thu, December 23, 2010
  • Updated: Mon, October 22, 2012
  • Reported By: Stefanie — Henderson Nevada United States of America
  • Hartco Design Builders
    509 S 6th St
    Las Vegas, Nevada
    United States of America

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Please read my blog at:

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You know, Im not much of a complainer, although my husband might tend to disagree, but I have to say one thing that can hopefully save other people from making the biggest mistake my familys life:

DO NOT HIRE HARTCO DESIGN BUILDERS in Las Vegas or GARRY HART of Las Vegas to build your home unless you want MAJOR problems!

Building a custom home has its ups and downs in a perfect situation. However, imagine this: not only did Hartco poorly perform our home build (weve had roof leaks since the first rain after we moved in, including other issues which Ill list), but its been an perpetual legal battle with a frivolous lawsuit and fights with the contractors board (who are also absolutely worthless!).

Here is the list I had of just a few of the issues we have had with the quality of our build prior to us moving in:

Paint edgework and caulk in the ENTIRE house and garage = horrendous

Roof tile pieces and garbage around house (no site cleanup)

Had to pay a cleanup company to clean inside of house before moving in which was actually in our contract for him to do

Stucco at front entry way was unpainted near the sidewalk in two locations where stucco was fixed

Drywall attic access door in hallway was missing

Drywall attic access door in bathroom was not painted or finished

Brick in front of the garage was unfinished at each garage door

Major stucco cracks on back patio in ceiling and walls

Eave vents were not installed per plan or code (house and RV garage)

Reflective barrier insulation not properly taped off in ceiling

Reflective barrier insulation not properly installed in walls

Roof penetration flashing was not secured down

Flange on garage entry door to house and weather proofing not installed

Weather proofing on RV entry door not installed

All interiors doors would not close without slamming (some would not close at all)

Floor damage in RV garage and attached garage

Broken roof tiles

Missing lighting fixtures in closets and bathrooms

Brick on fireplace has been spray painted, grout installed incorrectly and poorly done

Hole in master closet wall (drywall)

No mirrors in any of the bathrooms

Paint flaking off all exterior doors

Unfinished (no paint, no stain) thresholds throughout exterior doors

No finished grading of property as per contract

Broken shower faucet in second bathroom

Rain water coming through the floor because of unfinished power line in the foundation

Rain water coming through the window in both from bedrooms to below the window and onto the floor

Rain water coming through the ceiling in our living room and ruining the drywall over about a 20ft by 15ft section

Rain water coming through the wall in our entry way closet

He alsohired (which his foreman backed in front of our construction control company) people off the street to build our roof (police were called many times due to public drunkeness and fighting), and refused to respond to the countless bills we received at our home from his subcontractors by mail AND by them knocking on our door!

He absolutely refused to do a final walk thru with us before we moved in. We contacted him time and time again where he refused our calls. Pretty sad when you need to be forced by the Contractors Board to make fixes on a house you built! Speaking of Contractors Board, theyre also worthless! We told the investigator about our leaks throughout our house in our ceiling areas and in the windows of the front bedrooms. His reply was to say that since he couldnt see the leak, he couldnt judge against him. I told him that I would be more than happy to put a sprinkler to spray water to which he stated that he would not do that. So the next time it rained, I tried to call him but he was booked and couldnt come out. WORTHLESS!

Garry Hart was ordered to fix some of the issues and was given about three weeks to perform the work. Guess what he couldnt finish in three weeks? You guessed it. But guess what the Contractors Board gave him? Yep, you guessed it, an extension! How can we be expected to take off that much work or pay someone to sit and babysit this guy?? A guy I certainly dont want around my infant twins, my personal belongings, you get my picture?!

So he decides to file a lawsuit against us for not paying on change orders we never saw, signed or agreed to AFTER he signed a Notice of Settlement from our lawyer. Back and forth, back and forth he went with our lawyer, even going so far as to telling her he was on all kinds of mental medications etc etc and even inviting my lawyer to Disnleyland (WTF?) and then all the sudden, he stopped pursuing the litigation. So we waited, and waited to hear what his next move was. And of course, if you know anything about lawsuits, he is supposed to send our lawyer a notification on any motions in the casewell apparently he moved forward without notifying our lawyer or us and he won the lawsuit because we werent there to represent ourselves! But as soon as we found out about that we countered with an appeal that we were never notified of our next court date or any motions and we were awarded the dismissal of the judgment and attorney fees for him lying under oath (of which he didnt even get a slap on the wrist for!! Just a shake of the finger!). The judge was extremely unhappy and he finally hired a lawyer, then fired, then hired another, because they all told him the same thinghe was going to lose. So he dropped his lawsuit. Frivolity at its FINEST!!!!

So were back to square oneour roof leaks, and the contractors board said that they would allow him to come fix it if they found it to be an installation or manufacturer issue. Which of course it is, but how can I let this scumbag in my house again after what he put us through?

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This report was posted on Ripoff Report on 12/23/2010 08:48 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: Mrs. H - ()

To Whom It May Concern,

Garry Hart and HARTCO built our beautiful custom home, we are very happy with this contractor, they did a wonderful job. Hartco built our custom home on time and on budget.  We recommend Garry Hart and Hartco for your home as well.  

Thank you,

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#2 Author of original report

Threats Yet Again

AUTHOR: Stefanie - ()

First of all, David Lawless does not owe Garry Hart anything, as per his frivolous lawsuit that was dropped states. Second of all, Intellecom does not owe Garry Hart anything as Intellecom had nothing to do with this. This is just Garry's ploy to try to throw Mr. Lawless' company under the bus just because he's upset that we have the nerve to stand up against him and tell the truth.

Anyone that did a google search on him would know that I'm not the only unhappy customer.

The photos provided by me are of my house. Any one of my friends, family, additional contractors that we've had to hire to fix the problems, would back anything that I say and then some.

Myself, Stefanie Lawless, did not make slanderous statements in Garry's child custody case. His ex contacted me and asked if I would make a statement against his character. My exact words to her were: "We were just unsure of what to do because of his threats." and I did not. 

Finally, if you have filed additional lawsuits against either of us, you have yet again not informed us or our attorneys. So you're either lying or are trying to skirt the system like you did last time. Look where that got you. 

Drop it Garry, you're making yourself look like a fool to people who read this.


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#3 REBUTTAL Owner of company

David Lawless 1600 Latigo Beautiful Home Built by HARTCO DESIGN BUILDERS


Please be advised that Mr. Lawless of Intellecom still owes HARTCO DESIGN BUILDERS over $41,000.00 plus interest. 

The photos provided by Lawless were Not HARTCO DESIGN BUILDERS WORK, it was Not the same project. 

Mr. & Mrs. Lawless would say or do anything in order to Not pay the outstanding Balance Past Due to HARTCO DESIGN BUILDERS. 

If this was not enough Mrs. Lawless made slanderous statements in our child custody case.  Our Attorneys have Filed additional Lawsuits and Restaining Orders against Mr. & Mrs. Lawless, aka David Lawless, aka Stefanie Lawless, aka Lawless.    

Thank you and if you have any questions please call HARTCO DESIGN BUILDERS at (702) 408-1889. 


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#4 Author of original report


AUTHOR: Stefanie - (United States of America)

What I find disturbing in Garry's rebuttal, is that he apparently doesn't even know the outcome of his own I stated above, he originally won the lawsuit....however, he forgets to mention the fact that the judge awarded us the appeal in the SAME case because of Garry's misuse of the court system because of him lying about sending our lawyer the motion information. Then after all of that nonsense, because he KNEW he wasn't going to win his case in court if he had to actually go up against us instead of trying to do it behind our back, he dropped his lawsuit.

Other people that have used Garry Hart in the past have contacted me privately asking me both how our case went, and that the same type of situation happened to them. These unfortunate souls were afraid to post their opinions that agreed with or supported my own past experiences. In fact, one person did originally but because he was in an active lawsuit with Garry, his lawyer asked me to pull his comments, which of course I did.

As for the custody battle, it's your son's mother who is seeking me out and asking me for information about our problems that we have had with you....not the other way around. I would never say anything or swear an oath to anything that isn't true. Unlike what we were able to make our judge see that you did in our case.
My opinion still rests as a warning of potential issues with using this company. Please do your research and get viable recommendations prior to signing any contract. We learned our lesson....

And by the way, the roof leaks were everywhere......everywhere......everywhere, including the fact that Tom (or whoever you happened to "hire" that day) put our windows in incorrectly.
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#5 UPDATE Employee

Stefanie **** Hell

AUTHOR: warwitch - (United States of America)

David and Stephanie **** of Intelecom Communications owe Hartco Design Builders over $40,000 for work performed. David *** installed his own air conditioning units that caused the roof leaks. David and Stephanie **** are LIARS and have an outstanding past due balance that they do not want to pay, we(Hartco Design Builders) took them to district court and won the lawsuit. Now Stephanie **** is slandering Garry Hart who is now in a custody battle for his son. Stephanie **** needs to cease and desist her false statements, she has truly crossed the line.
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