On last week, I had the unpleasant experience of dealing with an on-line retailer, thefedorastore.com or HatsAmerica. I attempted to make a purchase and for some reason, probably a glitch in their systems or a scam; not sure which yet, and I did not receive confirmation that my order was received. I re-submitted my order 4 times and each time it came back declined. Well I did not understand why because the funds were there, I checked. I sent their company representive, a Mr. Duane d****ebury or Dewsbury, I can't remember which; emailed my back a rather short response to my message. He stated that my purchase was declined four times and that they did not receive the money. I said o.k., then where is my money? I explained to him what happened during the transaction, he never even addressed the possibility that there may have been a glitch or error in the system. Most considerate merchants who are truly concerned about their customers would have been a little more service oriented eager to assist their customer with the issue, but not this idiot. He persisted in denying that they did not have my money. I even gave him the authorization code that was given to his company by my bank, but he got ruder and unwilling to be of service. I had a legitimate issue that he did not even try to address. Needless to say that I am getting p.o'd. the more we communicate. He got smart and obnoxious and I told him exactly what I thought of his business and his business practices and that if he continued to harass me, he would regret it. This idiot emails my ISP's email abuse center and claimed that I had threatened him and slandered him. At that point, I contacted my attorney and as of yet, I still don't have my money. People if you decide to deal with this company, beware their customer service is horrendous and should be avoided at all cost for your sake. This guy and his company is a rip off. He does not believe in giving his customers good reliable customer service. He's just in business for the money and has no heart for people. Stay away from this place or you'll one day wish you had. I will never use this company again and neither should you. Be warned.
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