Hattar Dental: Rancho Cucamonga Office
I really hope Dr Hattar Dental realizes their opportunity to fix this business and executes! Dr. Hattar Dental is perfect example of what a business should not be and does not need or want to be. I really hope Dr. Hattar Dental recognizes their opportunity to be better, be an example, put people first and executes on that commitment.
Poor Quality of Service, Poor Business Ethics, Deceptive/Dishonest Business Practices, Disrespectful Customer Service. Dr. Fahed Hattar and Office Manager Tina M. DO NOT consider the needs of patients
1.) Not making honest recommendations for needed care to patients; offering costs/co pays that differ from Insurance companies. When asked about the cost differences Office Manger Tina M. gets defensive (The RULE at Dr. Hattar's dental office: DO NOT ask questions we are always right and your opinion as a pateint does not matter, REMEMBER THAT). "Call your insurance company before you get here; Office Manager Tina M quotes "I don't have time to call insurance companies to get information (i.e. copays, cost of services, patient care schedules, etc.) - says Office Manager Tina M. Then the Office Manager Tina M. shows her prefessionlism and level of education by placing the blame on the insurance company in a disrepectful, misguided and unproductive way in front of a lobby full of patients. I feel sorry for the Office Manager Tina M. I hope she gets the coaching and support she needs to improve her attitude, outlook on life, satisfaction in her job and an opportunity to experience communication coaching
2.) Dr. Hattar and the Office Manager Tina M. feel that they are doing patients a favor by providing their services; "It is a privilege to be a patient here" - Office Manager Tina M. states
3.) Dr. Hattar quoted " I don't know the numbers that is Office Manager Tina's responsiblility. That is the primary reason why businesses fail poor leadership and lack of knowledge pertaining to the daily functions of the business.
4.) Refused to provide service to patients based on the patient's specific need even after conversation. Recommending costlier services beyond patient's immediate need. I understand the economy is bad; however it is a doctors fiduciary responsiblity to do what is right for patients, execute honest business practices and grow a successful business. I DO NOT recommend anyone to establish a relationship with this dental office or return to this office if you are an existing patient. Do the right thing and support an honest dental office, dentist and office staff that puts the needs of it's patients first and grows a strong sustainable business.