Hayneedle.com Hayneedle Fraud, Theft, Never buy from this company Internet

I purchased online from them and was notified of a 18-23 Dec delivery. This was important as it was a Christmas present for my wife. I checked the delivery status online some days later after the order on 14 December only to find out (they had not told me) that the items was out of stock and was backordered. They indicated an estimated delivery date of 23-31 Dec. Based on this I completed an online form and cancelled my order.
The following morning I was emailed and told that I couldn't cancel (despite being out of stock) as the manufacturer had shipped the item (despite being unshipped and out of stock and marked as back order). I insisted on a cancellation and they reluctantly agreed.
What they actually did was have their manufacturer create a fraudulent shipping code to try to force me to take the product (that was out of stock) - Obviously I refused and demanded a cancellation, they agreed.
Two weeks later I see that on my credit card statement that they took my money the day after they agreed to the cancellation. That is at best a grave mistake, probably fraud and at worst theft. I have spent an hour with a customer service rep giving me attitude and rudeness and still no refund and attitude and rudeness from customer service and now I find that there are bank charges as I used a foreign card that I would not have incurred had they correctly cancelled my transaction due to their negligence.
Still I am getting arrogance, attitude and no refund and no fees refund despite a breach of contract, fraud and theft.
I will not rest until this company is exposed for the fraud that it is - is business that tough that you have to steal now?