I was giving myself my own extreme makeover, weight loss, teeth and of course hair. My initial consultation with hcm was a consultant running her witchy fingers through my hair and telling me a "bio-matrix" would be my best solution. I was experiencing thinning hair due to a malabsorption (weight loss) surgery I had undergone. I was led to believe this system would cost 1800.00 and aprox. 100.00 a salon visit to get serviced + products.
My first system that was given to me was to large for my head and basically in so many words was told that I would half to deal with it and eventually it would soften up and fit. By chance through a friend in the hair service industry, I met a National Field Rep who worked for HCM and was also a client who examined my matrix and was appalled that I had walked away with such shoddy workmanship. He showed up at my next appt. and measured me correctly and got me the correct size for my head.
Everything went well until my hair started falling out and the matrix ripped months later. I was then notified by the stylist that you had to sign up for a program that the hair does not last, and it was like a gym membership. Well, HAPPY to have hair again, but a little disgrunteled by the deceptive sales practices, I went ahead and signed up for the "BRONZE" package which was 299.00 a month plus products. I was told they were going to order me new hair, and in 4 weeks I would have the replacement for the matrix that was falling apart.
After 2months, with contacting the office being transferred and no one being able to tell me where the hair was, I was terminated from my job. I wanted to cancel the service and was directed to corporate offices in Florida and was directed to the regional manager "Grant" who finally returned my call and basically stated he would have to research to see if thy were out any money before they could help me. Then, after no responses I called corporate and threatened to do exactly what I am starting today.
Then "Miraculously" the Phoenix office calls, my hair has been there over a month, does not understand why no one was able to help me, and my calls were never returned. They invited me into the office to discuss the matter, and as an act of good will, offered to replace the falling apart matrix, suspend the charging to my account until I was sucessfully re-employed and I was to contact "Josh" The Office manager, and we would resume the program right where we left off, he shook my hand and was over apologetic, and asked me to retain my business.
The Stylist advised me, that office has had several complaints about the deceptive sales practices, and she and a few other stylist were going to leave and start their own similar business and advised me to follow up to make sure that "Josh" kept his word, I did and I was assured that everything was in motion. Well today I finally started recieving my unemployment payments, but HCM took the 299.00 out causing my account to overdraft, and will cause other payments for basic living neccessities to bounce causing fee's etc..
Of course their office is closed on Mondays, so again I contacted corporate in Florida advised them this time I will start reporting this to consumer advocacy groups, BBB, Attorney General, etc., they begged me to hold tight, but I decided I was not willing to sit around and occur fees, battle with the bank, file claims etc. while they decide if they are going to do something or not.
I am going to start telling my story now hopefully in getting some assistance, and to prevent others from doing business with this "DECEPTIVE, NON-MORALISTIC, MONEY HUNGRY CORPORATION" That plays on peoples inecurities for profit. "BEWARE!!!!" p.s. the consultant who began this process her name is "Dawn Little"