HD Projector world Haven't fulfilled my order correctly yet. Richmond British Columbia

I ordered a projector from this company in early May for my granddaughter's birthday. They promised to ship it the next day. A week later I had received no shipping info, so I contacted the company. They gave me a tracking number and I contacted Fed Ex and they had no record of the shipment. I contacted the company again and they were to ship it next day. Well I didn't receive it in time for my granddaughters birthday. After finally receiving the projector with dvd player, it wouldn't play region 1 dvd's. I again contacted the company and was told to return the projector. They told me they would refund my shipping charges, which as of today July 14, 2014 I have not received. After they finally acknowledged they had receive the returned projector (I had to provide a USPS tracking number for them to even check if they had received the projected), they contacted me a few days and said some part had to be replaced. They then offered my an exchange for an update projector without dvd player. I agreed because at this time I was not sure about their dvd players working in the USA. It is now July 14, 2014 and I still have not received my replacement projector. You can bet that I will never again place an order with this company.