Healthcare Services Group Inc. is a third party company that consults with long term care facilities and enters agreements with them to take over supervision of the housekeeping and laundry duties, as well as dietary in many cases. They have a motto of "reducing client costs and improving overall quality". They have been around since 1977 and do business in most of the states within the United States. While they do have a pretty good blueprint on cleaning a facility, I just do not like the way the company did business with me and the way they treated me.
To start with, the company does not necessarily train their "managers-in-training". They say they like to promote from within, and I'm sure they do. But they also bring in a lot of people fresh off the street from outside the company as well, which is what they did with me.
I was trained for 2 weeks, but it really wasn't training all that relevant to my future managerial position. It had some relevance as I did need to learn housekeeping. But I was not trained on the managerial responsibilities I would need to know. I don't blame the person at that building entirely as we thought I would be there 4 months training.
To make a long story short, I was dumped into a building after those 2 weeks to replace an outgoing manager. That's the way the company does things... whether you're ready or adequately trained or not, they throw you in the fire. You can ask questions of your district manager, but I always got the feeling he was so busy and overworked that I tried to avoid that as much as I could.
I did well as the administrator, district manager, and regional manager all had high praise for me. I then made one mistake. It was a bad mistake and an embarrassing one, but it was a honest accident that would never have happened again. The company did an investigation and I was assured that it was nothing to worry about. 3 days later they say they have all these confidential allegations against me that I can't know about or answer or confirm or deny, and they're laying me off, pretty much permanently. They got all the "facts" on one side of the incident and didn't bother to look at or consider my side. I was there for one month, brand spankin' new, was never given a handbook, I found one, never trained, made one mistake and was kicked to the curb based off of hearsay. I'm told the allegations are exaggerated and if I ever find out why I was really let go I'll be mad.
I'm also told the company went behind the facility administrator's back and over his head to get their way, but that's not confirmed. What I don't like is the way this company does business. They don't care about their people, whether you're a new manager, an old manager, or a lowly housekeeper. They're not very organized at all. They came into this particular building without enough handbooks for the staff that was there and never got them handbooks. They have big problems in their payroll department with paying people accurately and timely. I don't think they have much honesty or integrity. They'll tell you one thing and change it up. I'm told in a worst case scenario I'll be moved to another building, and then I'm let go. I'm told if I need more training I'll go back to my original building, and I'm let go. I'm told they have more buildings than they have managers to fill them, but they literally don't have any open buildings to put me in. My district manager acts like he's thrown and upset by all of this, and he may have been. But he said he has to find someone to run the building when he had already appointed someone to run it on at least an interim basis. Maybe I'm misunderstanding some of this, but if I am a lot of people are because you can find a lot of complaints of empty/broken promises from the company and some people even saying they flat out lie to employees and even clients. I don't know that they lie to clients, I don't know that they lied to this client. I do know realistically they're not in the business to help their clients. They're not a nonprofit organization. They are in the business to make money. So, if it comes down to doing things the way the client wants it done in terms of staffing on the floor or doing it the way they want to do it to save money, they're going to do the latter. They're going to do the latter regardless of whether it's realistic to expect 4 housekeepers to be able to keep a facility that size clean or not. The saving grace for them might be that the interim manager they have is an experienced housekeeper and apparently will be helping out. But if they truly decided to do something without the administrator's knowledge, that to me goes against everything I personally was told to do. I just don't think they are to be trusted... by anyone.