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Report: #329942

Complaint Review: Health Products Institute, HPI, Dual Action Cleanse, 12 In One - Van Nuys California

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  • Reported By: Santa Cruz California
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  • Health Products Institute, HPI, Dual Action Cleanse, 12 In One PO Box 10451 Van Nuys, CA 91410 Van Nuys, California U.S.A.

Health Products Institute, HPI,Dual Action Cleanse,12 In One Sending aditional shipments and charging extra charges to your card without your knowledge or consent and then refusing to refund your money. Not to mention the product DOESN'T WORK!!! Van Nuys California

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When I origonally agreed to give this company my credit card I just wanted to try the product and see what it was all about. I was looking for a good cleanse product and happened to come accross this company on the internet. I agreed to be sent a shipment of the product and agreed to have the amount of the product plus taxes and shipping and handling charged to my card. The product came with a 30 day money back guaruntee.

I did not like the product and did not feel any different or notice any changes from taking this product. More out of laziness and not wanting to deal with going to the post office and getting the refund I decided not to ask for my money back. After all, I did finish the whole bottle of the product. I learned not to buy their product again.

Little did I know that they had enrolled me in an autoship program. I never agreed to be in this program and do not remember seeing anything about it. They claim that they sent me a letter with the product saying that I was obligated to cancel the autoship membership within 30 days or I would be enrolled and the product would be shipped again. I did not ever see this letter. Even if they had sent the letter, however, why do they have the right to put me in this program and require me to respond when that was not part of the initial agreement when I ordered in the first place.

Anyhow. They sent me a second shipment and charged my credit card yesterday, but they did not bother to notify me by email until today. So by the time I called to tell them to cancel the shipment they told me it was to late because the product had already been sent out yesterday. Then when I told them that I did not want the product and wanted a refund they refused. They told me that if I sent the product back I could get a product credit or HALF of my money back. If I did not like their products in the first place, why would I want a credit??

So they expect me not only to have to pay the shipping and handling for this product to be sent not only once, in my direction, but also a second time to get it back to them. They also expect me to pay for half of the product even after I send it back to them!! I didn't even order it and I'm going to be out like $60!!! Even if I had ordered the product and simply changed my mind, there is no reason why I shouldn't be issued a full refund for an unused and unopened product. Where do they get the nerve!!?? This is not okay and I don't want this to happen to anyone else. STEER CLEAR of this company and all of their products.

Krista
Santa Cruz, California
U.S.A.

This report was posted on Ripoff Report on 05/01/2008 02:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/health-products-institute-hpi-dual-action-cleanse-12-in-one/van-nuys-california-91410/health-products-institute-hpidual-action-cleanse12-in-one-sending-aditional-shipments-a-329942. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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